Occupancy Specialist/Property Manager Supervisor

LSS•Appleton, WI

About The Position

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is hiring for a full-time blended role combining 32 hours per week of Occupancy Specialist duties with 8 hours per week of supervisory support across properties in Appleton, Manitowoc, and Oshkosh, Wisconsin. The position oversees day-to-day property management and occupancy functions for assigned HUD-funded, LSS-owned, or LSS-managed apartment communities, while also providing operational guidance to assigned employees. The role supports residents, maintains safe and welcoming housing communities, and helps employees succeed while representing LSS with residents, community partners, and other stakeholders and supporting the organization’s mission, vision, and values. The Occupancy Specialist portion includes resident support; leasing and occupancy administration; compliance with HUD, Fair Housing, income-limit, screening, and organizational requirements; financial recordkeeping; property marketing; inspection preparation and execution; and coordination of facility and maintenance needs. The supervisory portion includes setting priorities, delegating work, training and coaching employees, facilitating communication, supporting policy implementation, monitoring documentation and service quality, and partnering with program leadership and Human Capital on staffing and employee matters. Candidates must have a high school diploma or GED. Prior property management, housing, occupancy, or customer service experience and supervisory or team leadership experience are preferred. Candidates must be willing to travel regularly among the service-area locations and complete required background, caregiver, medical, and other checks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
Ability to interpret and apply program regulations, policies, and compliance requirements.
Strong organizational, communication, documentation, and problem-solving skills.
Working knowledge of Microsoft Office and ability to use multiple computer systems.
Ability to work independently, manage competing priorities, and maintain accurate records.
Willingness to complete Certified Occupancy Specialist training as assigned.
Valid driver’s license, reliable transportation, satisfactory driving record, and ability to meet LSS auto insurance requirements.
Ability and willingness to travel regularly among Appleton, Manitowoc, and Oshkosh.
Successful completion of background, caregiver, medical, and other checks required for the position.

Nice To Haves

Previous property management, housing, occupancy, or customer service experience.
Supervisory or team leadership experience.

Responsibilities

Support residents and address tenant, property, and stakeholder concerns.
Manage leasing, tenant certifications, waiting lists, and tenant files.
Maintain compliance with HUD requirements, Fair Housing laws, income limits, screening requirements, and LSS standards.
Collect and accurately record rent, deposits, and other property payments.
Review financial reports and resolve discrepancies with leadership.
Market assigned properties and support occupancy goals.
Prepare for HUD, WHEDA, REAC, municipal, and other compliance inspections.
Conduct apartment and property inspections.
Coordinate required facility testing and work with maintenance staff to address property needs.
Support property appearance, unit turnover, and general building needs.
Participate in after-hours or on-call communication regarding urgent resident or facility concerns, as assigned.
Establish priorities, delegate assignments, and oversee employee work.
Train, coach, and support employees.
Facilitate employee communication and team meetings.
Help employees resolve day-to-day operational challenges.
Support implementation of policies, procedures, and compliance requirements.
Monitor documentation, service quality, productivity, and applicable program outcomes.
Partner with program leadership and Human Capital on staffing and employee matters.
Promote a safe, collaborative, accountable, and service-focused work environment.