Assistant Property Manager - Certified Occupancy Specialist

RHM Real Estate Group•Cleveland, OH

12d

About The Position

RHM Real Estate Group is hiring a Certified Occupancy Specialist / Assistant Property Manager to support the Property Manager in operating an apartment community in Cleveland, Ohio. The role focuses on occupancy and affordable-housing compliance, resident relations, accurate records, staff support, property appearance, and safety. The position also contributes to financial performance by helping maintain full occupancy and reduce vacancy loss. The company describes this as an opportunity for career growth in a dynamic, growing real estate firm.

Requirements

High school degree or GED required.
At least 3 years of experience in property management, affordable housing management, or a related field required.
Proficiency with property management software such as Yardi and the MS Office Suite.
Strong understanding of HUD regulations and other affordable-housing program guidelines.
Strong verbal and written communication skills and the ability to interact professionally with residents, staff, and external stakeholders.
Detail-oriented, with strong organizational skills for maintaining accurate records and documentation.
Ability to multitask and prioritize effectively in a fast-paced environment.
Demonstrated problem-solving skills and ability to handle difficult situations with diplomacy and tact.
Familiarity with Section 8 and LIHTC Tenant Income Certification processes.
Commitment to confidentiality and discretion when handling sensitive information.
Must embody RHM's core values: Teamwork, Will to Win, Loyal, and Be a Good Person.

Nice To Haves

Bachelor's degree in Social Work, Real Estate Management, or a related field preferred.
Certified Occupancy Specialist (COS) certification strongly preferred.
Knowledge of EIV compliance and reporting standards preferred.

Responsibilities

Assist the Property Manager in keeping the property fully rented and representing the company professionally.
Confirm leases and related paperwork are complete, and enter data into Yardi accurately and promptly.
Organize current resident files, answer phones, and enter work orders into Yardi as needed.
Process eligible applicants according to program guidelines, including HUD regulations.
Process Section 8 and LIHTC Tenant Income Certifications (TICs).
Process EIV reports, address findings, maintain the master binder, and follow security standards.
Prepare lease agreements for new residents, explain occupancy terms and conditions, and handle related paperwork.
Ensure new move-in files are complete and organized, and attend training sessions as required.
Reduce vacancy loss by efficiently processing multiple applicants after notice of an intent to vacate or evict.
Work with compliance staff to provide information for audits, inspections, and annual reports to lenders and regulatory agencies.
Use company guidelines to orient and train new personnel.
Support staff efficiency through ongoing training, instruction, counseling, and leadership.
Foster teamwork and model a harmonious work environment.
Conduct daily property walks to maintain management presence and monitor the property's appearance.
Record service requests and communicate them to maintenance staff.
Learn and follow company, local, state, and federal safety regulations, and promote a safety-first principle among staff.
Perform other duties as assigned.