Assistant Property Manager - Certified Occupancy Specialist

RHM Real Estate Group•Cleveland, OH

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About The Position

RHM Real Estate Group is hiring a Certified Occupancy Specialist / Assistant Property Manager to support the Property Manager in operating an apartment community in Cleveland, Ohio. The role contributes to the community’s financial performance, supports staff development, and helps foster positive relationships with residents. The position focuses on affordable housing management and compliance with applicable program requirements, including HUD regulations, Section 8, and LIHTC processes. The Assistant Property Manager handles leasing and resident documentation, applicant processing, occupancy reporting, and file organization. The role also supports staff training and teamwork, monitors the property’s appearance, coordinates service requests with maintenance staff, and helps ensure compliance with company and government safety regulations. Other duties may be assigned. RHM Real Estate Group is a growing real estate firm that invests in, develops, and manages multifamily and commercial properties, including market-rate and affordable housing. The company describes its culture as centered on teamwork, integrity, commitment, and its core values. The starting pay rate is $24.00 per hour.

Requirements

High school degree or GED required.
Three or more years of experience in property management, affordable housing management, or a related field required.
Proficiency with property management software such as Yardi and the MS Office Suite.
Strong understanding of HUD regulations and other affordable housing program guidelines.
Excellent verbal and written communication skills and the ability to interact professionally with residents, staff, and external stakeholders.
Strong attention to detail and organizational skills for maintaining accurate records and documentation.
Ability to multitask and prioritize in a fast-paced environment.
Demonstrated problem-solving skills and ability to handle difficult situations with diplomacy and tact.
Commitment to confidentiality and discretion when handling sensitive information.
Must embody RHM’s core values: Teamwork, Will to Win, Loyal, and Be a Good Person.

Nice To Haves

Bachelor’s degree in Social Work, Real Estate Management, or a related field.
Certified Occupancy Specialist (COS) certification, strongly preferred.
Familiarity with Section 8 and LIHTC Tenant Income Certification processes.
Knowledge of EIV compliance and reporting standards.

Responsibilities

Assist the Property Manager in keeping the property fully rented and represent the company professionally.
Confirm that leases and related paperwork are complete and enter data into Yardi accurately and promptly.
Organize current resident files; assist with answering phones and entering work orders into Yardi.
Process eligible applicants according to program guidelines, including HUD regulations.
Process Section 8 and LIHTC Tenant Income Certifications (TICs).
Process EIV reports, address findings, maintain the master binder, and follow security standards.
Complete lease agreements with new residents, explain occupancy terms and conditions, and handle associated paperwork.
Ensure new move-in files are complete and organized, and attend required RHM Real Estate Group training sessions.
Reduce vacancy loss by efficiently processing multiple applicants following a resident’s notice of intent to vacate or evict.
Work with compliance staff to provide information for audits, inspections, and annual reports to lenders and regulatory agencies.
Use effective techniques and company guidelines to orient and train new personnel.
Support staff efficiency through ongoing training, instruction, counseling, and leadership.
Foster teamwork and provide staff support by setting an example for a harmonious work environment.
Conduct daily property walks to demonstrate management presence and monitor the property’s overall appearance.
Record service requests and communicate them appropriately to maintenance staff.
Learn and comply with company, local, state, and federal safety regulations.
Promote a safety-first principle among staff.
Perform other duties as assigned.