Occupancy Specialist II (Northwood Apartments)

WinnCompanies • Waterbury, CT

9d • $20 - $25 • Onsite

About The Position

WinnCompanies is seeking an Occupancy Specialist II to join the team at Northwood Apartments, a 182-unit affordable housing family community in Waterbury, Connecticut. The position assists the Property Manager with initial, interim, and annual tenant recertifications across multilayered affordable housing programs. The role also supports move-ins, compliance, waitlist management, prospect marketing, and property reviews. The pay range is $20.00–$25.00 per hour, and the schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED equivalent.
• 3–5 years of relevant work experience.
• Current vehicle license in good standing and a driving record meeting the Company Safe Vehicular Operations Policy standards.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to meet deadlines consistently and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule four months of work activity.

Nice To Haves

• Associate’s degree.
• Experience with Yardi or RealPage property management software.
• Bilingual in English and Spanish.
• SHCM certification.
• COS or CPO certifications.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of upcoming recertifications using notices from Property Management Software.
• Conduct recertification interviews with residents.
• Review recertifications to ensure all checklist items are complete.
• Send verification forms to relevant agencies, employers, banks, and other organizations.
• Complete recertification worksheets for vouchers, including Form 50059, and for annual Tax Credit Tenant Income Certification reports.
• Assist Property Management staff with preparation for reviews by owners, regulatory agencies, and auditors.
• Ensure information is accurate and entered into Property Management Software.
• Follow company policies for handling Tax Credit and resident files.
• Assist Property Management staff with all aspects of the move-in process.
• Ensure files comply with the requirements of funding and regulatory agencies, including HOME and HIF.
• Protect residents’ personal and private information and maintain records in accordance with applicable law.
• Complete and execute recertifications with Property Manager and resident signatures by their due dates.
• Follow the recertification reporting calendar and deliver required reports and tenant letters on time.
• Maintain prospect information and manage the waitlist in compliance with regulations, including guest cards, periodic waitlist purges, and prospect follow-up.
• Participate in marketing activities to increase prospect activity.
• Show vacant apartments or conduct property tours, explain income qualifications and required certification documentation, and pre-qualify applicants as needed.
• Perform special assignments as necessary.

Benefits

• Paid time off, paid holidays, sick time, a floating holiday, and a day of service.
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options.
• 401(k) with company match.
• Company-paid life, AD&D, and long-term disability insurance.
• Tuition reimbursement, professional development opportunities, and career growth resources.
• Wellness programs and employee assistance resources.
• Commuter benefits and employee discount programs.
• Flexible work options for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED