Occupancy Specialist II (Villagewood Apartments)

WinnCompanies•Waterbury, CT

9d•$20 - $25•Onsite

About The Position

WinnCompanies is seeking an Occupancy Specialist II for Villagewood Apartments, a 164-unit residential community in Waterbury, Connecticut. The role assists the Property Manager with initial, interim, and annual tenant recertifications for residents participating in multilayered affordable housing programs. The position also supports move-ins, property reviews, compliance, prospect and waitlist management, and marketing activities. The stated pay range is $20.00–$25.00 per hour, and the schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED equivalent.
3–5 years of relevant work experience.
Experience with computer systems, particularly Microsoft Office.
Current vehicle license in good standing and a driving record that meets the Company Safe Vehicular Operations Policy standards.
Excellent customer service skills.
Solid verbal and written communication skills.
Good organizational and administrative skills.
Ability to consistently meet deadlines and follow schedules.
Ability to complete repetitive tasks with a high level of detail.
Ability to plan and schedule four months of work activity.

Nice To Haves

Associate’s degree.
Bilingual in English and Spanish.
Experience with Yardi or RealPage property management software.
SHCM certification.
COS or CPO certifications.

Responsibilities

Process initial, interim, and annual recertifications.
Notify residents of upcoming recertifications using notices generated by Property Management Software.
Conduct recertification interviews with residents.
Review recertifications to ensure all checklist items are complete.
Send verification forms to relevant agencies, banks, employers, and other organizations.
Complete recertification worksheets for vouchers, including Form 50059, for the local HUD office, state agency, or local housing authority.
Complete recertification worksheets for annual Tax Credit reports (Tenant Income Certification) for the state compliance agency.
Assist Property Management staff with preparation for reviews by owners, regulatory agencies, and auditors.
Ensure information is accurate and entered in Property Management Software.
Follow company policies for handling Tax Credit and resident files.
Assist Property Management staff with all aspects of the move-in process.
Ensure files comply with funding and regulatory agency requirements, including HOME and HIF.
Protect residents’ personal and private information and maintain records in accordance with applicable local, state, and federal law.
Ensure recertifications are completed and signed by the Property Manager and resident by the due date.
Follow the recertification reporting calendar and deliver reports and tenant letters on time.
Maintain prospect information and manage the waitlist in compliance with regulations, including completing guest cards, periodically purging the waitlist, and contacting top prospects to confirm continued interest.
Participate in marketing activities to increase prospect activity.
Show vacant apartments or conduct property tours, explain income qualifications and required certification documents, and pre-qualify applicants as needed.
Perform special assignments as necessary.

Benefits

Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service.
Medical, dental, and vision coverage.
HSA, FSA, and dependent care savings options.
401(k) with company match.
Company-paid life, AD&D, and long-term disability insurance.
Tuition reimbursement.
Professional development opportunities and career growth resources.
Wellness programs and employee assistance resources.
Commuter benefits and employee discount programs.
Flexible work options for eligible positions.