Occupancy Specialist II (Northwood Apartments)

WinnCompanies•Waterbury, CT

About The Position

WinnCompanies is hiring an Occupancy Specialist II for Northwood Apartments, a 182-unit affordable housing family community in Waterbury, Connecticut. The role assists the Property Manager with initial, interim, and annual tenant recertifications across multiple affordable housing programs. The stated pay range is $20.00–$25.00 per hour, and the schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED equivalent.
3–5 years of relevant work experience.
Current vehicle license in good standing and compliance with the Company Safe Vehicular Operations Policy driving-record standards.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Solid verbal and written communication skills.
Good organizational and administrative skills.
Ability to consistently meet deadlines and follow schedules.
Ability to complete repetitive tasks with a high level of detail.
Ability to plan and schedule four months of work activity.

Nice To Haves

Associate’s degree.
Experience with Yardi or RealPage property management software.
Bilingual in English and Spanish.
SHCM certification.
COS or CPO certifications.

Responsibilities

Process initial, interim, and annual recertifications.
Notify residents of upcoming recertifications using notices generated by property management software.
Conduct recertification interviews with residents and review recertification files for completion of all checklist items.
Send verification forms to relevant agencies, employers, banks, and other organizations.
Complete recertification worksheets for preparation of Form 50059 vouchers and annual Tax Credit Tenant Income Certification reports.
Assist property management staff in preparing for owner, regulatory agency, and auditor reviews.
Ensure information is accurate and entered into the property management software.
Follow company policies for handling Tax Credit and resident files, and protect residents’ personal and private information in accordance with applicable law.
Assist property management staff with all aspects of the move-in process.
Ensure files comply with requirements of funding and regulatory agencies, including HOME and HIF.
Ensure recertifications are fully completed and signed by the Property Manager and resident by their due dates.
Follow the recertification reporting calendar and deliver reports and tenant letters on time.
Maintain prospect information and manage the waitlist in compliance with regulations, including completing guest cards, periodically purging the list, and contacting leading prospects to confirm continued interest.
Participate in marketing activities to increase prospect activity.
Show vacant apartments or conduct property tours, explain income qualifications and required certification documentation, and pre-qualify applicants as needed.
Perform special assignments as necessary.