Occupancy Specialist II (Villagewood Apartments)

WinnCompanies•Waterbury, CT

About The Position

WinnCompanies is seeking an Occupancy Specialist II to join the team at Villagewood Apartments, a 164-unit residential community in Waterbury, Connecticut. The role assists the Property Manager with initial, interim, and annual tenant recertifications across multilayered affordable housing programs. The hourly pay range is $20.00–$25.00, and the schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The specialist supports recertification, compliance, move-in, and waitlist activities. This includes communicating with residents and third-party agencies, preparing documentation for HUD, state agencies, housing authorities, and tax-credit compliance, maintaining accurate records in property management software, and helping ensure files and processes comply with applicable program rules and privacy requirements. The role also includes prospect outreach and marketing, property tours, and other assignments as needed.

Requirements

High school diploma or GED equivalent.
3–5 years of relevant work experience.
Experience with computer systems, particularly Microsoft Office.
Current vehicle license in good standing and a driving record that meets the Company Safe Vehicular Operations Policy standards.
Excellent customer service skills.
Solid verbal and written communication skills.
Good organizational and administrative skills.
Ability to consistently meet deadlines and follow schedules.
Ability to complete repetitive tasks with a high level of detail.
Ability to plan and schedule four months of work activity.

Nice To Haves

Associate's degree.
Bilingual in English and Spanish.
Experience with Yardi or RealPage property management software.
SHCM certification.
COS or CPO certifications.

Responsibilities

Process initial, interim, and annual recertifications.
Notify residents of impending recertifications using notices generated by property management software.
Conduct recertification interviews with residents.
Review recertifications to confirm that all checklist items are complete.
Send recertification verification forms to relevant agencies, banks, employers, and other organizations.
Complete recertification worksheets needed to prepare Form 50059 vouchers for the local HUD office, state agency, or local housing authority.
Complete recertification worksheets so annual Tenant Income Certification reports can be prepared for the state compliance agency.
Assist property management staff in preparing for reviews by owners, regulatory agencies, auditors, and others.
Ensure information is accurate and entered into property management software.
Follow company policies for handling Tax Credit and resident files.
Assist property management staff with all aspects of the move-in process.
Ensure files comply with requirements from funding and regulatory agencies, including HOME and HIF.
Protect residents’ personal and private information and maintain records in accordance with applicable local, state, and federal law.
Ensure recertifications are completed and signed by the Property Manager and resident by the due date.
Follow the recertification reporting calendar and deliver required reports and tenant letters on time.
Maintain prospect information and manage the waitlist in compliance with regulations, including completing guest cards, periodically purging the waitlist, and contacting leading prospects about continued interest.
Participate in marketing activities to increase prospect activity.
Show vacant apartments or conduct property tours, explain income qualifications and required certification documents, and pre-qualify applicants as needed.
Perform special assignments as necessary.