Observability Forward Deployed Engineer

Truist Bank • Raleigh, NC

4d

About The Position

Truist is seeking an experienced engineer with a strong software development background and a passion for observability, automation, and platform engineering. The role designs, develops, and enables enterprise observability capabilities through code, using OpenTelemetry, APIs, automation frameworks, and modern monitoring platforms. The engineer partners with application teams to implement telemetry standards, automate observability onboarding, develop integrations, and create scalable solutions that improve visibility, reliability, and operational resilience across the enterprise.

The position also designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, and middleware domains. It applies automation, monitoring, and optimization to support infrastructure availability and performance; manages engineering projects and processes aligned with organizational policies and regulatory requirements; and collaborates across teams to integrate technology and improve standards and processes. The engineer troubleshoots complex infrastructure issues, supports compliance and governance, reviews infrastructure designs and procedures, guides lower-level technical professionals, and develops technical solutions through deep analysis of infrastructure systems.

This is a regular position on the first shift in the United States. Truist will not sponsor work visas or provide immigration-related support for this position.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
• At least 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies, including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

• Strong software engineering experience in Python, Java, Go, .NET, or similar languages.
• Experience with OpenTelemetry, distributed tracing, metrics, and logging.
• Knowledge of modern observability platforms such as Dynatrace, Splunk, Grafana, Datadog, or similar tools.
• Experience with APIs, CI/CD pipelines, Infrastructure as Code, and automation frameworks.
• Understanding of cloud platforms, microservices, Kubernetes, and event-driven architectures.
• Passion for building reusable solutions that enable engineering teams at scale.

Responsibilities

• Develop and maintain observability solutions using modern programming languages and automation frameworks.
• Design and implement OpenTelemetry instrumentation, collectors, and telemetry pipelines.
• Build APIs, integrations, and self-service capabilities that simplify monitoring adoption.
• Create automation to manage monitoring configurations, maintenance windows, alerting, and platform onboarding.
• Partner with application teams to embed observability into the software development lifecycle.
• Develop dashboards, analytics, and monitoring-as-code solutions that improve operational visibility.
• Contribute to platform engineering initiatives focused on reliability, scalability, and operational excellence.
• Drive adoption of observability standards, telemetry contracts, and engineering best practices.
• Design, build, and implement enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, and middleware domains.
• Apply automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manage infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
• Collaborate with cross-functional teams and stakeholders to integrate technologies and continuously improve infrastructure standards and processes.
• Troubleshoot and resolve complex technical issues affecting infrastructure performance and reliability.
• Support compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Review and guide infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provide technical guidance and direction to lower-level technical professionals.
• Develop technical solutions through deep analysis of infrastructure systems and lead infrastructure processes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior