OA/Medical Assistant - MHMG Sterling Ridge

Memorial Hermann Health System•The Woodlands, TX

14d

About The Position

The OA/Medical Assistant schedules patient appointments, ensures medical necessity compliance, verifies eligibility, posts payments, and performs direct and indirect patient care as outlined in the Skills Inventory under the direct or indirect supervision of a Physician. The role also supports patient access and financial processes, provides team leadership and training, communicates with patients and multidisciplinary stakeholders, and contributes to safe, high-quality, compassionate care.

Requirements

Graduation and certification from an accredited school of Medical Assisting; clinical education and/or experience may be substituted for the MA certificate.
Three years of experience in a hospital or medical business office setting.
Ability to multitask.
Proficient typing and keyboarding skills.

Nice To Haves

Supervisory and/or leadership experience preferred.

Responsibilities

Schedule patient appointments and accurately enter required information into the computer system.
Obtain and accurately enter demographic, insurance, and financial information from patients or guarantors.
Explain required forms and obtain necessary signatures.
Ensure medical necessity compliance by obtaining required data, reviewing the Compliance System, communicating information, and obtaining signatures.
Collect patient liability, establish payment arrangements, discuss payment options, screen for eligibility, complete complex financial counseling, review and submit charity applications, and identify alternative reimbursement resources.
Verify insurance eligibility and benefits and ensure notifications and authorizations are completed within required timeframes.
Post payments and generate appropriate patient receipts.
Monitor, review, and resolve patient account issues on assigned reports; perform account analysis and trending.
Complete quality reviews and monitor for process-improvement opportunities.
Lead departmental daily processes, schedule employees, answer employee questions, and assist with orientation and training.
Communicate professionally with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, patients, and families; complete thorough and accurate documentation.
Adhere to Memorial Hermann policies, procedures, and standards, including requirements for time management, supply management, productivity, accuracy, and quality of service.
Deliver appropriate patient care at a competent level, including specialized skills such as EKG, IV Therapy initiation, blood administration, and/or unit-defined skills.
Collaborate with the multidisciplinary team in clinical decisions and support and collaborate with the Registered Nurse or Physician in directing the healthcare team.
Mentor and serve as team lead, preceptor, and resource to less experienced staff.
Promote professional growth by meeting mandatory and continuing education and skills competency requirements, and support department-based goals.
Create compassionate and personalized experiences for patients and colleagues, modeling Memorial Hermann’s service standards.
Perform other duties as assigned.