FT Team Lead

Sky Zone•Augusta, GA

1d•$12 - $15•Onsite

About The Position

The O&O Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership experience while helping run shifts and deliver positive guest experiences. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, supporting park operations, safety compliance, and team accountability. The Team Lead provides on-the-floor leadership, coaches and supports team members, and steps into operational areas as needed. Responsibilities vary across the rotation: leading front desk service and membership sales; overseeing parties, events, staffing, scheduling, and upselling; and managing café inventory, health and safety standards, equipment, attractions, cleanliness, and facilities projects. The position requires availability for evenings, weekends, and holidays and the ability to work throughout a high-energy, often loud park environment.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to jump in and support others.
Personal ownership, preparedness, follow-through, and leading by example.
Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, maintaining operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments while providing proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are carried out consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach team members to maximize conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and maintain a positive guest experience from booking through event completion.
Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance of equipment and attractions and maintain park cleanliness and safe, working conditions.
Lead facilities projects that improve the guest experience and maintain the park’s appearance.
For the Part-time Flex Lead option, provide weekend-focused coverage and rotate as needed to cover other Leads’ breaks and time off.