Nutrition Services Representative

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

About The Position

The Nutrition Services Representative (NSR) is a hospitality role responsible for all aspects of serving patients. Duties include obtaining meal selections, checking trays for accuracy, delivering and picking up meal trays, assisting patients with tray setup, and conducting rounds to assess patient satisfaction. The NSR is expected to treat patients with kindness and respect and remain pleasant while providing exceptional service. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital providing inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics, and home and community programs. Its mission is restoring hope and freedom through rehabilitation. The organization emphasizes patient care, clinical variety, a family culture, trust, and a tradition of service. This role works Monday through Friday and every other weekend, from 11:00 a.m. to 7:30 p.m. Compensation starts at $18.00 and is based on experience. A high school diploma, GED, or equivalent is preferred; a work permit may be required.

Requirements

Communication and customer service skills.
Good hand-eye coordination.
Ability to follow written and oral directions.
Ability to use standard measures.
Must demonstrate knowledge and skills necessary to provide age-appropriate care to patients served in the assigned department, including knowledge of growth and development across the life span and the ability to interpret patient information in relation to age-specific needs.
A high school diploma, GED, or equivalent is preferred; a work permit may be required.

Nice To Haves

A high school diploma, GED, or equivalent.

Responsibilities

Perform work duties and routines assigned by the manager, including using dietary utensils, equipment, and supplies.
Assist in meal preparation.
Meet scheduled mealtimes and snack times.
Follow organizational policies and procedures and applicable federal and state regulations.
Perform cleaning duties and follow the cleaning schedule.
Assist in loading carts and serving meals.
Report equipment or supply needs and items requiring replacement or repair, including broken, unsafe, or malfunctioning equipment.
Attend required meetings and in-services.
Follow safety regulations and codes, infection control procedures, and disaster procedures for drills and emergencies.
Provide excellent customer service and model standards of behavior; encourage, coach, and monitor these standards in team members.
Promote teamwork and direct communication with co-workers, and handle confidential information discreetly and sensitively.
Identify problems and seek solutions as part of quality improvement efforts.
Promote patient and family satisfaction and participate in departmental efforts to monitor and report customer service.
Obtain patient meal selections, check trays for accuracy, deliver and pick up meal trays, assist patients with tray setup, and conduct patient satisfaction rounds.