Nutrition Care Patient Services Representative

University of Utah Health • South Salt Lake, UT

3d

About The Position

This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by ensuring their dietary needs are met. It is not responsible for providing care to patients. The representative serves as a liaison between the inpatient care unit and Nutrition Care Services, coordinates meal service and nutrition orders, records patient preferences and meal requests, and delivers meals. The position may also involve preparing patient areas for meals, collecting trays, and cleaning the unit galley.

Requirements

• One year of customer service experience.
• Obtain one of the indicated food-handling permits within 30 days of employment.
• Incumbents assigned to patient care units must successfully complete a hospital-provided nutrition exam within one month of hire.
• Demonstrated communication and human relations skills.
• Knowledge of nutrition sufficient to understand special diet orders.
• Ability to work as a team player and independently.
• Ability to recognize when to assist other representatives with a larger patient caseload.
• Ability to appropriately handle customer issues or complaints.
• Ability to perform the essential functions of the job.
• Ability to meet the stated working-condition and physical-demand requirements with or without an accommodation.
• One of the following is required: current Utah Food Handler Permit, or current ANSI-accredited Food Protection Manager certification.
• Additional license requirements may be determined by the hiring department.

Nice To Haves

• Knowledge of medical terminology.
• Food service experience.

Responsibilities

• Serve as a liaison for the assigned inpatient care unit to ensure meal service, orders, and delivery needs are met.
• Respond to meal-service calls and pages from patients, resolve issues, or refer problems to the appropriate individual.
• Coordinate with doctors, nurses, dietitians, health care assistants, and health unit coordinators to ensure nutrition orders are accurate and dietary needs are met.
• Explain the Nutrition Care Services program to patients, collect personal preferences, record meal requests, and personally deliver each meal of the day.
• Enter special nutrition requests and personal preferences accurately and promptly into the nutrition software system so meals can be delivered on schedule.
• Manage special requests from patients or their families and determine when to refer questions to nutrition care technicians, dietitians, or department supervisors.
• Assist patients in making nutrition selections that comply with their diets.
• May collect trays and clean the patient care unit galley after meals.
• May prepare patient areas for trays before meals and deliver the appropriate tray to each patient.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed