Nutrition Care Patient Services Representative

University of Utah Health • South Salt Lake, UT

2d

About The Position

This position provides patient service and nutritional support for patients in an inpatient care unit, ensuring their dietary needs are met. It serves as a liaison between patients and the care unit for meal service, orders, and delivery. The role is not responsible for providing care to patients.

The representative explains the Nutrition Care Services program, gathers patient preferences and meal requests, enters nutrition requests into the nutrition software system, and personally delivers meals. The position works with clinical staff to ensure nutrition orders are accurate and supports patients in choosing meals that comply with their diets. It may also involve collecting trays and cleaning or preparing the patient care unit galley and tray areas.

Requirements

• One year of customer service experience.
• Obtain one of the indicated food handling permits within 30 days of employment.
• Incumbents assigned to patient care units must successfully complete a hospital-provided nutrition exam within one month of hire.
• Demonstrated communication and human relations skills.
• Knowledge of nutrition sufficient to understand special diet orders.
• Ability to work as a team player and independently.
• Knowledge of when to assist other representatives with a larger patient caseload.
• Ability to handle customer issues or complaints appropriately.
• Ability to perform the essential functions of the job.

Nice To Haves

• Knowledge of medical terminology.
• Food service experience.

Responsibilities

• Serve as a liaison for the assigned inpatient care unit to ensure meal service, orders, and delivery needs are met.
• Respond to meal service calls and pages from patients, resolve issues, or refer them to the appropriate person.
• Coordinate with doctors, nurses, dietitians, health care assistants, and health unit coordinators to ensure nutrition orders are accurate and dietary needs are met.
• Explain the Nutrition Care Services program to patients, collect personal preferences, record meal requests, and personally deliver each meal of the day.
• Enter special nutrition requests and personal preferences into the nutrition software system accurately and in a timely manner.
• Manage special requests from patients or their families and determine when to refer questions to nutrition care technicians, dietitians, or department supervisors.
• Assist patients in making nutrition selections that comply with their diet.
• May collect trays and clean the patient care unit galley after meals.
• May prepare patient areas for trays before meals and deliver the appropriate tray to each patient.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed