Nutrition Services Representative

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

About The Position

The Nutrition Services Representative (NSR) is a hospitality role responsible for serving patients throughout the meal process. Duties include obtaining meal selections, checking trays for accuracy, delivering and picking up meal trays, helping patients set up their trays, and conducting rounds to assess patient satisfaction. The representative is expected to treat patients with kindness and respect and provide pleasant, exceptional service. The role also supports meal preparation and service, cleaning, food-service equipment and supplies, and compliance with department policies, applicable federal and state regulations, safety rules, infection-control procedures, and emergency procedures. Representatives contribute to patient and family satisfaction and quality improvement by identifying problems, seeking solutions, and participating in efforts to monitor and report customer service. The position is at Mary Free Bed, a not-for-profit rehabilitation hospital. The listed schedule is Monday through Friday and every other weekend, 11:00 a.m. to 7:30 p.m.

Requirements

Communication and customer-service skills.
Good hand-eye coordination.
Ability to follow written and oral directions.
Ability to use standard measures.
Ability to demonstrate knowledge and skills for age-appropriate patient care, including knowledge of growth and development across the life span and the ability to interpret patient information in relation to age-specific needs.
Ability to perform the listed physical activities, including moving around the work location, using department equipment, and transporting, positioning, or exerting force at the listed weight levels.

Nice To Haves

High school diploma, GED, or equivalent preferred.

Responsibilities

Perform work duties and routines assigned by the manager, including using dietary utensils, equipment, and supplies.
Assist in preparing meals and meet scheduled mealtimes and snack times.
Obtain patients’ meal selections; check trays for accuracy; deliver and pick up meal trays; assist patients with tray setup; and conduct patient-satisfaction rounds.
Follow department policies and procedures and applicable federal and state regulations.
Perform cleaning duties and follow the cleaning schedule.
Assist with loading carts and serving meals.
Report equipment or supply needs and items requiring replacement or repair, as well as broken, unsafe, or malfunctioning equipment.
Attend required meetings and in-services.
Follow safety regulations, codes, and infection-control procedures, and understand disaster procedures for drills and emergencies.
Demonstrate excellent customer service and standards of behavior; encourage, coach, and monitor these standards among team members.
Promote teamwork and direct communication with coworkers and handle confidential information discreetly and sensitively.
Identify problems and seek solutions as part of quality improvement.
Promote patient and family satisfaction and participate in departmental efforts to monitor and report customer service.