Nutrition Representative

Seattle Children's Hospital•Seattle, WA

About The Position

Nutrition Representatives provide customer service to patients, families, visitors, and staff, helping ensure a high-quality food service experience. They may work in two or more areas of the department: Delivery, Assembly, and Call Center. The role uses electronic health records, nutrition software, and related devices to support patient nutrition in inpatient and outpatient settings, process payments, respond to customer concerns, and provide information about diet orders. Responsibilities include interpreting diet orders, conducting simple food preparation, and delivering meals to patients and families throughout the main campus. Representatives set up meals in patient care areas according to standard work, verify patient identity, communicate directly with patients, coordinate with nurses and other clinical staff, and pick up soiled trays. They also assemble, deliver, and retrieve catering orders at the main campus and outside Seattle Children’s facilities. In call-center work, Representatives interpret orders from the Electronic Health Record, escalate interface issues, and receive and process food orders, primarily by phone, for patients, visitors, and staff. They help customers with restricted diets select appropriate foods, maintain accurate patient information in nutrition software, and follow call-center standards. They communicate with hospital disciplines about Electronic Health Record orders and patients’ nutrition care plans, and process payments using methods such as credit cards, cash, and other financial aid benefits. Other related tasks may be assigned.

Requirements

High school diploma or equivalent experience.
Two years of customer service, food service, or related experience, or equivalent nutrition/dietetics education.
Intermediate computer skills.
Washington State Food and Beverage Service Worker’s Permit, or ability to obtain it within one month of employment.

Nice To Haves

Bachelor’s degree.
Significant experience in a healthcare/customer service environment.
Healthcare food service experience or equivalent nutrition/dietetics education.
Call center or similar customer service work or volunteer experience.
Bilingual.

Responsibilities

Provide customer service to patients, families, visitors, and staff.
Work in two or more of the Delivery, Assembly, and Call Center areas.
Navigate electronic health records and operate nutrition software and technological devices.
Process meal payments using mobile payment options, credit card equipment, electronic till, cash, and other financial aid benefits.
Resolve or escalate customer concerns and provide information about diet orders.
Interpret complex diet orders and perform simple food preparation.
Deliver and set up meals in patient care areas according to standard work.
Verify patient identity during meal delivery and communicate with patients, nurses, and other clinical staff.
Pick up soiled meal trays.
Assemble, deliver, and pick up catering orders for the main campus and outside facilities.
Interpret Electronic Health Record orders and escalate interface issues.
Receive and process incoming food orders, primarily by phone, for patients, visitors, and staff.
Help customers with restricted diets select appropriate foods and provide complete, accurate responses.
Enter and maintain accurate patient information in nutrition software applications.
Follow call-center standards to support accuracy and operational effectiveness.
Communicate with hospital disciplines about Electronic Health Record orders and patients’ nutrition care plans.
Perform related tasks as required.