Nutrition Representative Lead

Seattle Children's•Seattle, WA

2d•$22 - $33

About The Position

The Nutrition Representative Lead performs lead responsibilities for the Patient Services team, supervising Nutrition Representatives’ day-to-day workflow to help ensure outstanding customer service and high-quality food service experiences for patients, families, and visitors. Leads must be trained and work in at least two department areas: Catering, Delivery, Assembly, and Call Center. The role oversees proper procedures for team members who use electronic health records, software, and technological devices to provide nutrition services in inpatient and outpatient settings. Duties include processing meal payments through mobile payment options, credit-card equipment, and an electronic till; addressing or escalating customer concerns; and sharing information about patients’ diet orders. Leads orient and train new staff, coach peers, and help ensure standard work is followed consistently and accurately. They may also take on scheduling coordination, process improvement, or other projects while maintaining proficiency in Nutrition Representative duties. Other related tasks may be assigned.

Requirements

High school diploma or equivalent experience.
Four years of food service, customer service, or relevant experience, or completion of a four-year undergraduate dietetics or similar health sciences degree program.
Two years of solid-performer-or-above experience in the department, or previous leadership experience in food service or retail.
Demonstrated participation in Continuous Process Improvement activities.
Proven excellence in customer service with patients, families, and staff.
Intermediate computer skills.
Ability to work across multiple functions.
Washington State Food and Beverage Service Worker’s Permit, or ability to obtain it within one month of employment.

Nice To Haves

Pediatric or previous hospital experience.
Leadership experience in a healthcare position.
Significant experience in a fast-paced customer service environment.
Call center or similar customer service experience.
Bilingual ability.
College-level coursework.

Responsibilities

Supervise Nutrition Representatives’ day-to-day workflow and support outstanding customer service and high-quality food service experiences.
Work in two or more of the department’s Catering, Delivery, Assembly, and Call Center areas.
Oversee proper procedures for use of electronic health records, software, and technological devices in inpatient and outpatient nutrition services.
Process meal payments using mobile payment options, credit-card payment equipment, and an electronic till.
Address or escalate customer concerns and provide patients with information about diet orders.
Orient and train new staff, coach peers, and help ensure standard work is followed consistently and accurately.
Take on additional assignments or projects, such as scheduling coordination or process improvement, while maintaining Nutrition Representative proficiency.
Perform related tasks as required.