Nutrition Guest Representative

South Shore Health•Weymouth, MA

1d•$17 - $25•Onsite

About The Position

Under the direction of the Supervisor/Manager, the Nutrition Guest Representative performs activities that create a positive patient experience with nutrition services. Using an automated system, the representative obtains patient menus and reviews meal choices with patients to support understanding and compliance with diet orders. The role includes delivering meals, conducting post-meal customer satisfaction rounds, collecting trays, and maintaining nourishment kitchens through stocking, rotation, and sanitation. All services must comply with food-handling techniques, infection-control policies, safety guidelines, and applicable regulatory requirements. The representative provides hospitality and food services that enhance the experience of patients, families, and visitors, contribute to patient-satisfaction goals, and support a pleasant, professional, safe, and clean work environment. The position is part-time, budgeted for 16 hours, with varied shifts. Weekday, weekend, and holiday availability is required.

Requirements

Availability for varied shifts, including weekday, weekend, and holiday work.
Ability to follow patient-identification, infection-control, safety, food-handling, and personal-hygiene procedures.
Ability to use or learn workplace systems and technology, including Outlook, Epic, CBORD, My Time, and Healthstream.

Responsibilities

Visit patients daily as assigned to obtain menu selections, explain nutrition services, and support a positive patient experience.
Use available resources to ensure patients are visited and follow department scripting during interactions.
Present menus and assist patients with choices, taking physician-ordered diets, dietary needs, allergies, food restrictions, and texture modifications into account.
Deliver meals and snacks using department scripting and patient-identification protocols; ensure bedside tables are clear and within reach.
Revisit patients after meals, collect trays, return meal carts to the dish room within expected time frames, ask whether patients need anything, and notify Environmental Services about room-related issues.
Follow patient-safety, infection-control, and food-service procedures, including recognizing patient-care signage, using wet-floor signs when needed, and reporting faulty equipment.
Identify patients who may be at nutritional risk or have special dietary needs; review menus for nutritional adequacy and cultural appropriateness, access interpreter assistance or Culture vision as needed, and communicate concerns to appropriate staff.
Maintain food-service hygiene and a professional appearance by following handwashing, sanitation, protective-equipment, uniform, and dress-code requirements.
Maintain nourishment kitchens by monitoring and replenishing stock, dating and rotating items, storing supplies correctly, keeping refrigeration and condiment areas clean and organized, and reporting equipment needing detailed cleaning.
Use workplace systems including Outlook, Epic, CBORD, My Time, and Healthstream; monitor communications and time records, complete mandatory education, and participate in continued learning.
Perform other duties as required by operational needs.