Guest Representative

Archer (Lodgeworks) • Florham Park, NJ

7d • $18 - $18

About The Position

LodgeWorks is hiring a Guest Service Representative to serve as an often-first in-person contact for hotel guests and as a brand ambassador. The role focuses on delivering and exceeding guest expectations, resolving concerns, executing brand standards, and maintaining excellent communication. Representatives are expected to learn about guests’ needs before arrival and provide engaging, attentive, service-oriented assistance and creative problem-solving.

The position includes welcoming and registering guests, handling check-in and check-out, reservations, guest inquiries, calls, payments and billing, and communicating relevant information to fellow associates and supervisors. It also includes maintaining safe and efficient hotel operations, responding to emergencies, completing guest-room deep-cleaning tasks, and assisting with other duties requested by management. Scheduling varies according to hotel needs.

Requirements

• Excellent communication skills.
• Strong prioritization skills and the ability to use time wisely.
• A strong work ethic and the ability to work individually and with a team.
• Commitment to guest and property safety and security.
• Ability to follow directions, guidelines, and work objectives.
• Ability to exert up to 60 pounds of force occasionally.
• Ability to stand for an entire shift or an extended period.
• Ability to reach overhead, use both hands, lean over, stoop, and kneel.
• Eagerness to be part of a strong work culture and team.

Nice To Haves

• Six months of related experience in hospitality or a service industry.
• Team-oriented, hospitable, engaging, attentive, service-oriented, and creative problem-solving approach.
• Entrepreneurial mindset, curiosity, and willingness to listen to solve problems.

Responsibilities

• Check hotel guests in and out in a confident, professional, and personalized manner.
• Welcome and register guests, explain accommodations, and establish credit or a method of payment.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, amenities, the local area, and other product information, and answer guest inquiries.
• Maintain regular attendance in accordance with LodgeWorks standards and the schedule, which varies according to hotel needs.
• Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
• Take hotel reservations accurately and efficiently.
• Respond promptly to every guest comment or concern and resolve it in a timely, friendly, and efficient manner.
• Maintain accuracy in accounting, cash handling, and billing procedures.
• Answer calls courteously, professionally, and efficiently.
• Work harmoniously and professionally with co-workers and supervisors.
• Know and communicate hotel emergency procedures and inform and assist guests during emergencies.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Complete deep-cleaning tasks in guest rooms.
• Follow LodgeWorks and OSHA standards.
• Assist with other tasks or duties requested by management.

Benefits

• Paid time off (PTO).
• Hotel and restaurant discounts at select LodgeWorks properties.
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) plan with matching contributions.
• Paid holidays.
• Company-sponsored short-term and long-term disability.
• Referral bonuses.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed