Guest Representative

LodgeWorks • Florham Park, NJ

6d

About The Position

LodgeWorks is hiring a Guest Service Representative to serve as an in-person contact and brand ambassador for hotel guests. The position focuses on delivering and exceeding guest expectations, resolving concerns, following brand standards, and maintaining excellent communication. Representatives welcome and register guests, explain accommodations, process payment arrangements, provide hotel and local-area information, and handle reservations and guest inquiries. The role also involves accurate accounting and billing, responding to calls and guest concerns, communicating with coworkers and supervisors, supporting emergency procedures, completing guest-room deep-cleaning tasks, and following LodgeWorks and OSHA standards. Other duties may be assigned by management. Scheduling varies according to hotel needs.

Requirements

• Excellent communication skills.
• Ability to prioritize and use time wisely.
• Strong work ethic and ability to work independently and with a team.
• Commitment to guest safety and security, including the safety of guests’ belongings.
• Comfort following directions, guidelines, and work objectives.
• Ability to exert up to 60 pounds of force occasionally.
• Ability to stand for an entire shift or an extended period.
• Ability to reach overhead using both hands, lean over, stoop, and kneel.
• Eagerness to be part of a strong work culture and team.

Nice To Haves

• Six months of related experience in hospitality or a service industry.

Responsibilities

• Check hotel guests in and out in a confident, professional, and personalized manner.
• Welcome and register guests, explain accommodations, and establish credit or method of payment.
• Maintain knowledge of room categories, rates, packages, promotions, amenities, local-area information, and other hotel products; answer guest inquiries.
• Maintain regular attendance according to scheduling and LodgeWorks standards.
• Follow LodgeWorks standards and regulations to support safe and efficient hotel operations.
• Take hotel reservations accurately and efficiently.
• Respond promptly to guest comments and concerns and resolve them in a timely, friendly, and efficient manner.
• Maintain accuracy in accounting, cash handling, and billing procedures.
• Answer calls courteously, professionally, and efficiently.
• Work harmoniously and professionally with coworkers and supervisors.
• Know and communicate hotel emergency procedures and inform and assist guests during emergencies.
• Use hotel communication tools to log and share pertinent information with associates and supervisors.
• Complete deep-cleaning tasks in guest rooms.
• Follow LodgeWorks and OSHA standards.
• Assist with other tasks or duties as requested by management.

Benefits

• PTO
• Hotel and restaurant discounts at select LodgeWorks properties
• Health, vision, and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Company-sponsored short-term and long-term disability
• Referral bonuses
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed