Nutrition Guest Representative

South Shore Health•Weymouth, MA

1d•$17 - $25•Onsite

About The Position

Under the direction of the Supervisor/Manager, the Nutrition Guest Representative performs activities that create a positive patient experience with nutrition services. Using automated systems, the representative obtains patient menus and reviews choices with patients to ensure understanding and compliance with diet orders. The role delivers meals, conducts customer satisfaction rounds after meal service, collects trays, and oversees stocking, rotation, and sanitation of nourishment kitchens. Guest representative services must comply with food-handling techniques, infection-control policies, hospital safety guidelines, and regulatory requirements. The representative provides hospitality and food services to patients, families, and visitors in a manner that reflects positively on the hospital, contributes to patient satisfaction goals, and supports a pleasant, professional, safe, and clean work environment. This is a part-time position budgeted for 16 hours. Shifts vary between 6:30 a.m.–3:00 p.m. and 4:00 p.m.–7:30 p.m.; weekday, weekend, and holiday availability is required.

Requirements

Weekday, weekend, and holiday availability.
Ability to work varied shifts, including 6:30 a.m.–3:00 p.m. and 4:00 p.m.–7:30 p.m.
Follow patient-identification, food-handling, infection-control, safety, personal-hygiene, and department uniform policies.
Ability and willingness to learn and use technology, systems, and evolving procedures.

Responsibilities

Visit patients daily as assigned to obtain menu selections, using available resources to ensure every patient is visited and explaining how meal service works.
Build warm, friendly relationships with patients, follow department scripting, report complaints, and use service-recovery tools.
Present menus and assist patients with choices while considering physician-ordered diets, food allergies, special dietary needs, and texture modifications.
Deliver meals and snacks, follow patient-identification protocols, and ensure bedside tables are cleared and within reach.
Revisit patients after meals, collect trays, return the tray truck to the dish room within expected time frames, ask whether patients need anything, and notify Environmental Services about room-related issues.
Follow safety practices, including patient-identification and infection-control policies, recognizing patient-care signage, posting wet-floor signs as needed, and reporting faulty equipment.
Identify patients at nutritional risk or with special dietary needs; review menus for nutritional adequacy, cultural appropriateness, and satisfaction, access interpreter assistance or Culture vision as needed, and communicate concerns to appropriate nutrition staff.
Follow food-handling, personal-hygiene, handwashing, and uniform standards.
Maintain nourishment kitchens by taking inventory, restocking to par levels, dating and rotating stock, storing items properly, keeping refrigeration and condiment cabinets clean and organized, and reporting equipment that needs detail cleaning.
Use systems including Outlook, Epic, CBORD, My Time, and Healthstream; monitor timecards and communications; complete mandatory education and participate in continued learning.
Perform other duties as required by operational needs.