NUTRITION OPERATOR (FULL TIME AND PART TIME)
Compass Group•Austin, TX
•$18 - $18•Onsite
About The Position
The Nutrition Operator secures patient meal selections and special requests via telephone or face-to-face interactions. The role supports patients, families, visitors, and healthcare professionals by helping ensure meals meet patient preferences while complying with prescribed diets and dietary restrictions. It also involves coordination with nursing, responding to patient concerns, maintaining confidentiality, and following food safety, sanitation, and reporting procedures.
Requirements
- At least 1 year of previous call center and/or operator experience.
- Bilingual experience.
Responsibilities
- Use proper telephone etiquette and procedures when interacting with patients, visitors, and healthcare professionals.
- Offer menu alternatives permitted by prescribed diets, accounting for food allergies, sensitivities, and cultural, ethnic, or religious preferences.
- Respond to patient needs and resolve concerns or complaints promptly, or report requests for assistance to a supervisor.
- Comply with special and modified diet restrictions while meeting food preferences within diet-order guidelines.
- Coordinate with nursing to ensure diet prescriptions are accurate and patients’ food needs are met.
- Follow facility confidentiality and patient-rights policies, including HIPAA procedures.
- Comply with applicable health and sanitation regulations and department sanitation procedures.
- Follow HACCP guidelines when assembling and distributing food supplies.
- Complete required daily, weekly, and monthly reports on time in accordance with corporate policies and procedures.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance (full-time positions)
- Dental insurance (full-time positions)
- Vision insurance (full-time positions)
- Life insurance/AD (full-time positions)
- Disability insurance (full-time positions)
- Commuter benefits (full-time positions)
- Employee Assistance Program (full-time positions)
- Flexible Spending Accounts (FSAs) (full-time positions)
- May be eligible for paid and/or unpaid time off in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
