Nursing Unit Clerk - Stead Family Children's Hospital NICU - 60%25 - Evening/Nights

University of Iowa•Iowa City, IA

1d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties in support of nursing care and services to patients at Stead Family Children's Hospital. This is a 60% position, or 24 hours per week, scheduled for evening and night shifts, every third weekend, and one summer and one winter holiday. The role supports communication among patients, families, visitors, and health care professionals; manages unit communication systems, telephone messages, call lights, records, census information, and patient charges; and assists with admissions, scheduling, supplies, and other unit needs. The position requires managing competing priorities and urgent timelines while maintaining attention to detail and responding promptly to emergencies. This regular salaried position is located in Iowa City, Iowa. Applicants must upload a resume addressing how they meet the required and desired qualifications. Successful candidates must disclose conviction history and are subject to a criminal background check. The position is not eligible for University sponsorship for employment authorization.

Requirements

High school graduation and any combination of clerical experience, health care experience, and/or post-high-school education totaling one year; or any combination of clerical and/or health care experience totaling two years.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and respond quickly to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of changes in situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and of all types.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in MS Word.
Proficiency in MS Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals, maintaining positive and cooperative relationships.
Use and maintain electronic communication systems, including text pagers, locator badges, and wireless phones, to support communication among the health care team and patients and families.
Direct health care personnel and visitors to the unit, answer telephones, take and deliver messages, and help keep whiteboards updated daily as appropriate.
Help answer call lights, maintain the call-light system, and promptly relay information to appropriate team members.
Navigate web-based resources and use online clinical and business applications; perform computer functions within the scope of the role as defined by the unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed-board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges in a timely manner as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communication.
Assist health care providers with scheduling patient tests and appointments.
Practice standard infection-control precautions in accordance with institutional policy.
Assist staff during emergencies and with other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.