Nursing Unit Clerk - Stead Family Children's Hospital NICU - 50% - Evening/Nights

UIOWA•Iowa City, IA

22h•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties supporting nursing care and patient services in the Stead Family Children's Hospital NICU. This is a 50% position with evening and night shifts, every third weekend, and one summer and one winter holiday. The position is located in Iowa City, Iowa. The clerk communicates with patients, visitors, and health care professionals; uses electronic communication systems; provides information and directions; supports call-light response; and performs computer, census, charge-processing, scheduling, and recordkeeping functions. The role also assists with admissions, emergencies, supplies, infection-control practices, staff meetings, and other assigned projects. The successful candidate must manage competing priorities and urgent timelines, respond quickly to emergencies, maintain attention to detail, communicate effectively, and work well with people across roles.

Requirements

High school graduation.
Meet one of the following experience/education combinations: a total of one year combining clerical experience, health care experience, and/or post-high-school education; or a total of two years combining clerical and/or health care experience.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and react quickly and respond immediately to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of changing situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and with varied backgrounds.
Applicants must upload a resume addressing how they meet the required and desired qualifications.
Successful candidates must self-disclose conviction history and are subject to a criminal background check.
This position is not eligible for University sponsorship for employment authorization.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in MS Word.
Proficiency in MS Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals while maintaining positive, cooperative relationships.
Use and maintain electronic communication systems, including text pagers, locator badges, and wireless phones, to support communication among the health care team and patients and families.
Provide information and directions to health care personnel and visitors; answer telephones, take and deliver messages, and help keep White Boards updated at least daily as appropriate.
Help answer call lights, maintain the call-light system, and relay information promptly to appropriate team members.
Navigate web-based resources and use online clinical and business applications; perform computer functions within the unit-defined scope of the role.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges in a timely manner as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communications.
Assist health care providers with scheduling patient tests and appointments.
Practice standard precautions in infection control according to institutional policy.
Assist staff during emergencies and with other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.