Nursing Unit Clerk - Stead Family Children's Hospital NICU - 50%25 - Evening/Nights

University of Iowa•Iowa City, IA

2d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties in support of nursing care and patient services in the NICU at Stead Family Children's Hospital. This position is 50% time and works evening and night shifts, including every third weekend and one summer and one winter holiday. The clerk communicates with patients, visitors, and health care professionals; maintains communication systems; directs visitors and personnel; answers telephone calls and call lights; and supports unit communication and records. The role also includes maintaining census and patient charge information, preparing admission paperwork, scheduling tests and appointments, ordering and storing supplies, and assisting staff during emergencies and patient care as directed. The clerk follows institutional infection-control practices and participates in unit meetings and in-services. The position requires the ability to handle competing priorities and urgent timelines, respond quickly to emergencies, maintain attention to detail, and communicate effectively in an active environment. This is a regular salaried position located in Iowa City, Iowa. Candidates must submit a resume addressing the listed required and desired qualifications. Successful candidates must disclose conviction history and undergo a criminal background check. The position is not eligible for University employment-authorization sponsorship.

Requirements

High school graduation and a combination of clerical experience, health care experience, and/or post-high-school education totaling one year; alternatively, a combination of clerical and/or health care experience totaling two years.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and react quickly to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of changing situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and of all types.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in MS Word.
Proficiency in MS Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals while maintaining positive, cooperative relationships.
Use and maintain electronic communication systems to support communication among health care team members and patients and families, including text pagers, locator badges, and wireless phones.
Provide information and directions to health care personnel and visitors; answer telephone calls; take and deliver messages; and help keep whiteboards updated at least daily as appropriate.
Help answer call lights, maintain the call-light system, and promptly relay information to appropriate team members.
Navigate web-based resources and use online clinical and business applications.
Perform computer functions within the scope of the role as defined by the unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges promptly as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communications.
Assist health care providers with scheduling patient tests and appointments.
Practice standard precautions in infection control in accordance with institutional policy.
Assist staff during emergencies and with other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other assigned projects or tasks.