Nursing Unit Clerk - Stead Family Children's Hospital NICU - 75%25 - Evening/Nights

University of Iowa•Iowa City, IA

2d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties in support of nursing care and patient services in the Stead Family Children's Hospital NICU. The role includes communicating with patients, visitors, and health care professionals; maintaining electronic communication systems; directing visitors and personnel; answering telephone calls and call lights; and keeping unit information and records current. The Nursing Unit Clerk also performs computer and census functions, processes patient charges, prepares admission forms, maintains hospital and nursing records, schedules patient tests and appointments, and assists staff during emergencies and other patient care activities as directed. The position requires attention to detail, adaptability to changing priorities, prompt responses to urgent situations, and the ability to work effectively with people in an active environment. This is a 75% position with evening and night shifts, every third weekend, and one summer and one winter holiday. The position is located at Stead Family Children's Hospital in Iowa City, Iowa.

Requirements

High school graduation and a combination of clerical experience, health care experience, and/or post-high-school education totaling one year; alternatively, a combination of clerical and/or health care experience totaling two years.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and respond quickly to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of changes in situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and with varied backgrounds.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in MS Word.
Proficiency in MS Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and other health care professionals, maintaining positive and cooperative relationships.
Use and maintain electronic communication systems to support communication among health care team members and patients and families, including text pagers, locator badges, wireless phones, and other systems.
Provide information and directions to health care personnel and visitors; answer the telephone, take and deliver messages, and help keep whiteboards updated at least daily as appropriate.
Help answer call lights, maintain the call-light system, and promptly relay information to appropriate team members.
Navigate web-based resources and use online clinical and business applications.
Perform computer functions within the scope of the role as defined by the individual unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges in a timely manner as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communications.
Assist health care providers in scheduling patient tests and appointments.
Practice standard precautions in infection control in accordance with institutional policy.
Assist staff during emergencies and with other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.