Nursing Unit Clerk - Stead Family Children's Hospital NICU - 75% - Evening/Nights

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties in support of nursing care and patient services at Stead Family Children's Hospital. The position is a regular salaried role scheduled for 75% time, with evening and night shifts, every third weekend, and one summer and one winter holiday. The clerk supports communication and coordination among patients, families, visitors, and health care professionals; maintains electronic communication systems and unit records; assists with admissions, scheduling, charges, census information, supplies, and patient-care workflows; and responds to call lights and emergencies within the role's scope. The role requires handling competing priorities and urgent timelines, attention to detail, quick responses, strong communication, and the ability to work effectively with people in an active environment.

Requirements

High school graduation.
Either a combination of clerical experience, health care experience, and/or post-high-school education totaling one year, or a combination of clerical and/or health care experience totaling two years.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and react quickly, including providing an immediate response to emergencies.
Ability to maintain attention to detail over an extended period and remain aware of variations in changing situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and of different types.
Applicants must upload a resume addressing how they meet the required and desired qualifications.
Successful candidates must disclose conviction history and are subject to a criminal background check.
This position is not eligible for University sponsorship for employment authorization.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in MS Word.
Proficiency in MS Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals while maintaining positive, cooperative relationships.
Use and maintain electronic communication systems, including text pagers, locator badges, wireless phones, and other systems, to support communication among the health care team and patients and families.
Provide information and directions to health care personnel and visitors; answer telephone calls, take and deliver messages, and help keep White Boards updated at least daily as appropriate.
Help answer call lights, maintain the call-light system, and promptly relay information to appropriate team members.
Navigate web-based resources and use online clinical and business applications; perform computer functions within the scope of the role as defined by the unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges in a timely manner as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records, using appropriate medical terminology and symbols in verbal, written, and electronic communications.
Assist health care providers in scheduling patient tests and appointments.
Practice standard precautions in infection control in accordance with institutional policy.
Assist staff during emergencies and provide other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.