Nursing Unit Clerk - Stead Family Children's Hospital NICU - 50% - Day/Evenings

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk to perform clerical, reception, and related duties in support of nursing care and services to patients in the Stead Family Children's Hospital NICU. The role communicates with patients, visitors, and health care professionals; supports information flow across the care team; maintains records and census information; processes charges; and helps coordinate patient appointments, tests, and unit operations. This is a 50% position with day and evening shifts. The schedule includes every third weekend and one summer and one winter holiday. The position is located at Stead Family Children's Hospital in Iowa City, Iowa, and is a regular salaried position. The role requires an active work environment, attention to detail, effective communication, and the ability to manage competing priorities and respond quickly to emergencies.

Requirements

High school graduation.
Meet one of the following experience/education combinations: any combination of clerical experience, health care experience, and/or post-high-school education totaling one year; or any combination of clerical and/or health care experience totaling two years.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and react quickly, including providing an immediate response to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of changes in situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and of different types.
Availability for day and evening shifts, every third weekend, and one summer and one winter holiday.
Applicants must upload a resume addressing how they meet the required and desired qualifications.
Successful candidates must self-disclose conviction history and are subject to a criminal background check.
The position is not eligible for University sponsorship for employment authorization.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in Microsoft Word.
Proficiency in Microsoft Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and other health care professionals, maintaining positive, cooperative relationships.
Use and maintain electronic communication systems, including text pagers, locator badges, and wireless phones, to support communication among health care team members and patients or families.
Provide information and directions to health care personnel and visitors; answer telephones; take and deliver messages; and help keep whiteboards updated at least daily as appropriate.
Help answer call lights, maintain the call-light system, and relay information promptly to appropriate team members.
Navigate web-based resources and use online clinical and business applications; perform computer functions within the scope of the role as defined by the unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed-board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges in a timely manner as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communication.
Assist health care providers with scheduling patient tests and appointments.
Practice standard infection-control precautions in accordance with institutional policy.
Assist staff during emergencies and provide other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other assigned projects or tasks.