Nursing Unit Clerk - Stead Family Children's Hospital NICU - 50%25 - Day/Evenings

University of Iowa•Iowa City, IA

2d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties in support of nursing care and patient services in the Stead Family Children's Hospital NICU. The position is 50% time and works day and evening shifts, including every third weekend and one summer and one winter holiday. The clerk supports communication among patients, families, visitors, and health care professionals; maintains unit communication systems and records; assists with patient admissions, census and charge processing, scheduling, and supply management; and provides support during emergencies and patient care as directed. The role requires working effectively in an active environment with changing priorities, urgent timelines, and the need for attentive, timely responses. This is a regular salaried position in Iowa City, Iowa, under the Merit Pay Plan. A benefits package is available, including paid vacation, sick leave, health, dental, life and disability insurance options, and employer contributions to retirement plans.

Requirements

High school graduation and a combination of clerical experience, health care experience, and/or post-high-school education totaling one year; or a combination of clerical and/or health care experience totaling two years.
Ability to work with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and react quickly, including providing immediate responses to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of changing situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and of all types.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in MS Word.
Proficiency in MS Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals, maintaining positive and cooperative relationships.
Use and maintain electronic communication systems to support communication among health care team members and patients and families, including text pagers, locator badges, and wireless phones.
Provide information and directions to health care personnel and visitors; answer telephone calls; take and deliver messages; and help keep White Boards updated at least daily as appropriate.
Help answer call lights, maintain the call-light system, and relay information promptly to appropriate team members.
Navigate web-based resources and use online clinical and business applications.
Perform computer functions within the scope of the role as defined by the individual unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed board activities, correct accommodation-level charges, and census reconciliation.
Process patient charges, including batching charges promptly as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communication.
Assist health care providers with scheduling patient tests and appointments.
Follow institutional standard precautions for infection control.
Assist staff during emergencies and with other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.