Nursing Unit Clerk - Stead Family Children's Hospital NICU - 60% - Day/Evenings

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk (NUC) to perform clerical, reception, and related duties in support of nursing care and patient services in the Neonatal Intensive Care Unit at Stead Family Children's Hospital. The role involves communicating with patients, visitors, and health care professionals; supporting unit communications and records; assisting with patient-related administrative tasks; and helping staff during emergencies and other care activities as directed. The position is a regular salaried role at 60% time in Iowa City, Iowa. The schedule includes day and evening shifts, every third weekend, and one summer and one winter holiday.

Requirements

High school graduation and either a combination of clerical experience, health care experience, and/or post-high-school education totaling one year, or a combination of clerical and/or health care experience totaling two years.
Ability to work amid conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and respond quickly to emergencies.
Ability to maintain attention to detail over extended periods and stay aware of changing situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and of different types.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in Microsoft Word.
Proficiency in Microsoft Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals, maintaining positive, cooperative relationships.
Use and maintain electronic communication systems, including text pagers, locator badges, and wireless phones, to support communication among health care team members and patients or families.
Direct health care personnel and visitors to the unit; answer telephones, take and deliver messages, and update whiteboards at least daily as appropriate.
Help answer call lights, maintain the call-light system, and promptly relay information to appropriate team members.
Navigate web-based resources and use online clinical and business applications; perform computer functions within the unit-defined scope of the role.
Maintain accurate census information, including timely admission, discharge, and transfer entry into IDX, Premise bed board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges promptly as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records, using appropriate medical terminology and symbols in verbal, written, and electronic communication.
Assist health care providers with scheduling patient tests and appointments.
Follow institutional standard precautions for infection control.
Assist staff during emergencies and with other patient care and services as directed.
Order, obtain, and store supplies through a cost-effective process that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.