Nursing Director - Emergency Services

Prominent Career Solutions•Sunnyvale, TX

2d•Onsite

About The Position

The Nursing Director of Emergency Services is accountable for the clinical, operational, and fiscal performance of the designated unit at the Baylor Scott & White-Sunnyvale campus. The role oversees short- and long-term strategies that support organizational goals, establishes and ensures compliance with clinical-care standards, and maintains accountability for staffing, quality, safety, service, and clinical excellence. The director assists clinical managers and supervisors with Evidence Based Leadership, supports nursing professional practice, and responds to patient or physician complaints in an administrative leadership capacity. The position typically leads managers and/or frontline professional staff and is accountable for the performance of multiple related teams. It develops long-term plans aligned with functional strategies, translates strategy into action with subordinate managers, communicates priorities and expectations, monitors progress, and provides direction and course corrections. The director makes decisions based on resource availability and functional objectives, analyzes trends and team input to improve short-term results, establishes budgets, and holds managers accountable for financial results. The role also collaborates across functions on solutions with broad operational impact. The director facilitates meetings, resolves physician and staff issues, responds to communications and patient/family grievances, builds relationships, oversees performance improvement, policies and procedures, regulatory and disaster preparedness, and financial-performance review. Additional duties include coaching leadership on resource management and personnel matters, vendor relations, staff education, evidence-based practice, shared governance, workgroup collaboration, performance appraisals, human resource management, and developing a unit strategy and vision. The role requires adaptability, effective relationship-building and communication, patient- and family-centered service, and the ability to communicate a compelling vision while representing the organization with credibility and confidence. The position is based in Sunnyvale, Texas. The described work environment includes a modern office setting, an on-site café and coffee bar, and collaborative teams. Benefits are provided based on work assignment.

Requirements

Bachelor of Science in Nursing degree from an accredited school of nursing.
Three or more years of experience in all aspects of critical care nursing.
Current RN license within the state of practice.
Successful completion of a critical care course.
Current AHA BLS certification.
Current AHA ACLS certification.
AHA PALS certification within six months of hire.
TNCC within one year of hire.
Ability to communicate effectively in English, verbally and in writing.
Basic computer knowledge.

Nice To Haves

Additional language ability is preferred.

Responsibilities

Lead managers and/or frontline professional staff and oversee the performance of multiple related teams.
Develop long-term plans and strategies aligned with organizational and functional goals, and work with subordinate managers to execute them.
Communicate priorities and expectations, monitor progress, and provide direction and course corrections.
Make decisions based on resource availability and functional objectives; analyze trends and team input to improve short-term results.
Establish budgets and hold self and subordinate managers accountable for financial performance.
Collaborate on cross-functional solutions that affect organizational operations and processes.
Attend and facilitate unit and house-wide meetings.
Resolve physician and staff problems and respond to patient/family satisfaction concerns and grievances.
Respond to email, voicemail, and text communications and requests.
Address disruptive physician behavior and build relationships among peers, physicians, and staff.
Oversee performance improvement facilitation.
Create, review, and revise policies and procedures.
Prepare for regulatory readiness and disaster preparedness.
Review, analyze, and justify financial performance; coach the leadership team on utilization and resource management.
Manage vendor representative relations as appropriate.
Mentor and coach the team on performance improvement, budgeting, personnel management, and change initiatives.
Participate in educational development and professional organizations and encourage staff participation.
Oversee staff educational programs and encourage evidence-based research and practice.
Communicate shared governance and Evidence Based Leadership information.
Facilitate and collaborate with workgroups to meet unit goals.
Conduct performance appraisals for direct reports and manage staff and leadership-team human resources and staff relations.
Develop the unit's strategy and vision for initiatives and perform other duties and special projects as required.
Adapt effectively to major changes in responsibilities, work structures, processes, requirements, or cultures.
Build effective, trusting relationships with customers and internal partners.
Address patient and family needs; take responsibility for patient safety, satisfaction, and clinical outcomes; resolve difficult patient situations.
Communicate the future vision, information, and ideas clearly and compellingly, and represent organizational values with a poised and credible demeanor.