Nursing Director - Emergency Services

Prominent Career Solutions, LLC•Sunnyvale, TX

1d•$110,000 - $137,000•Onsite

About The Position

The Director of Emergency Services is accountable for the clinical, operational, and fiscal performance of the designated unit. The role oversees short- and long-term strategies supporting organizational goals at the Baylor Scott & White-Sunnyvale campus, establishes and ensures compliance with clinical care standards, and maintains accountability for staffing, quality, safety, service, and clinical excellence. The director assists clinical managers and supervisors with Evidence Based Leadership, supports nursing professional practice, and responds to patient or physician complaints in an administrative leadership capacity. The position typically leads managers and/or frontline professional staff and is accountable for the performance and results of multiple teams. It develops long-term plans aligned with functional strategies, directs subordinate managers in operationalizing those plans, communicates priorities and expectations, monitors progress, and makes decisions based on resource availability and functional objectives. The director analyzes trends to improve short-term results, establishes budgets, and holds self and subordinate managers accountable for financial performance. The role also works with cross-functional teams on solutions that affect organizational operations and processes. The work environment is described as including a modern office setting, an on-site café and coffee bar, collaborative teams, and team member engagement opportunities. The location is in Sunnyvale, Texas, near Highway 80 and Collins Road.

Requirements

Bachelor of Science in Nursing from an accredited school of nursing.
Three or more years of experience in all aspects of critical care nursing.
Current RN license in the state of practice.
Successful completion of a critical care course.
Current AHA BLS certification.
Current AHA ACLS certification.
AHA PALS certification within six months of hire.
TNCC within one year of hire.
Ability to communicate effectively in English, both verbally and in writing.
Basic computer knowledge.

Nice To Haves

Additional language ability is preferred.

Responsibilities

Lead managers and/or frontline professional staff and oversee the performance of multiple teams.
Develop long-term plans and strategies aligned with organizational and functional goals, and work with subordinate managers to execute them.
Communicate priorities and expectations, monitor progress, and provide direction and course corrections.
Make decisions guided by resource availability and functional objectives; analyze trends and team input to drive meaningful improvements.
Establish budgets and manage financial performance; review, analyze, and justify financial results.
Work on cross-functional teams to develop and implement solutions with broad organizational impact.
Attend and facilitate unit and house-wide meetings.
Resolve physician and staff problems and respond to communications and requests by email, voicemail, and text.
Respond to patient and family satisfaction concerns and grievances, and address disruptive physician behavior.
Build relationships with peers, physicians, and staff.
Oversee performance improvement facilitation, policy and procedure creation and revision, regulatory readiness, and disaster preparedness.
Coach the leadership team on utilization and resource management.
Maintain vendor representative relationships as appropriate.
Mentor and coach the team on performance improvement, budgeting, personnel management, and change initiatives.
Participate in educational development and professional organizations, and encourage staff participation.
Oversee staff educational programs and encourage evidence-based research and practice.
Communicate through shared governance and Evidence Based Leadership, and facilitate or collaborate with workgroups to meet unit goals.
Conduct performance appraisals for direct reports and manage staff and leadership team human resources and staff relations.
Develop strategy and vision for unit initiatives and perform other duties and special projects as required.
Adapt effectively to major changes in responsibilities, work environment, structures, processes, requirements, or cultures.
Build effective relationships with customers and internal partners through interpersonal styles that promote openness, trust, and confidence.
Address patient and family needs and take responsibility for patient safety, satisfaction, and clinical outcomes; use interpersonal techniques to resolve difficult situations and restore patient confidence.
Communicate a compelling view of the future state and how it will affect business outcomes.
Maintain a poised, credible, and confident demeanor consistent with the organization's vision and values.
Communicate information and ideas clearly and succinctly to individuals and groups in a focused, compelling way.