Director Emergency Services

HCA Healthcare • Las Vegas, NV

5d

About The Position

The Director of Emergency Services oversees the overall function and staffing of the emergency services unit and department, including forecasting, planning, and budget monitoring. The director fosters accountability and collaboration and supports the development and implementation of strategies, policies, and procedures that advance facility objectives. The role provides leadership across quality, patient experience, people, growth, and finance, while directing nursing practice and unit operations.

Requirements

• Bachelor’s degree in nursing.
• At least 3 years of applicable experience required.

Nice To Haves

• Master’s degree preferred.
• At least 5 years of applicable experience preferred.

Responsibilities

• Identify and implement evidence-based practices to advance patient safety and quality outcomes, ensure standards of care, and manage variation in clinical practice.
• Promote accountability and transparency in care and pursue applicable benchmarks, accreditations, and designations.
• Ensure compliance with legal and regulatory standards; develop and implement compliant policies, procedures, and practices.
• Ensure equipment maintenance is performed according to regulatory and accreditation standards.
• Coordinate volume forecasting, patient flow, admission and discharge planning, and care coordination to support efficient, high-quality patient-centered care.
• Promote interdisciplinary communication and collaboration and assign staff with appropriate clinical competencies to meet patient care needs.
• Direct nursing practice and unit operations; develop nursing standards and procedures to ensure patient and family needs are assessed, met, and evaluated.
• Lead efforts to attain and sustain an excellent patient experience, using feedback to benchmark performance and improve satisfaction.
• Develop and implement strategies to improve the patient experience and execute a strategic roadmap for improved experience and outcomes.
• Support evidence-based practices that enhance patient experience and customer service in collaboration with subject matter experts and patient experience leaders.
• Foster commitment to the organization’s mission and values; ensure employees are recognized, valued, and supported.
• Develop strategies to improve employee engagement; identify training and development needs; provide coaching, feedback, and training.
• Attract, develop, engage, and retain talent, ensuring the right skills and motivations are in place to meet business needs.
• Collaborate with administrative leaders and physicians to enhance existing services or develop new offerings; identify opportunities for service and product-line growth.
• Identify stakeholder engagement strategies, technology advances, and other opportunities to differentiate services and increase volume.
• Participate in the annual budget process, including department revenue and expense forecasts, staffing, and supply and equipment needs.
• Monitor budget performance, identify trends and variances, and implement actions to address performance gaps.
• Manage labor, including position control, scheduling, productivity, and premium pay utilization; maintain staffing appropriate to patient care needs.
• Manage operating expenses and supply and equipment utilization; identify and implement cost-reduction opportunities.
• Perform other assigned duties and adhere to the Code of Conduct and Mission and Value Statement.

Benefits

• Medical coverage, including prescription drug and behavioral health coverage, free telemedicine, and free AirMed medical transportation.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts and supplemental health protection plans.
• Auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan with a 10% discount on HCA Healthcare stock.
• Fertility and family-building benefits and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, and event planning.
• Consumer discounts.
• Retirement readiness and rollover assistance services and preferred banking partnerships.
• Education assistance, including tuition, student loan, certification support, and dependent scholarships.
• Colleague recognition program.
• Time Away From Work Program, including paid time off, paid family leave, disability coverage, and leaves of absence.
• Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Director