Nursing Assistant/ Patient Flow Assistant: ICC

North Memorial Health Career Portal • Maple Grove, MN

10d • Onsite

About The Position

The Nursing Assistant and Patient Flow Assistant shares responsibilities across both roles. As a Nursing Assistant, the employee supports the care team by providing comforting and compassionate care to customers and families, following direction and collaborating with the care team to meet identified goals. The employee communicates regularly with the care team about progress, concerns, questions, or issues.

As a Patient Flow Assistant, the employee supports continuous care by performing reception and clerical activities and maintaining care-center workflow for team members, physicians, customers, and families. The employee helps execute Customer Safety Goals by protecting customer privacy, ensuring accurate identification, improving communication among care providers, and responding to customer alarms by alerting the appropriate team member. Duties may vary according to the assigned care unit, including differences in required clinical skills, workflow, and customer record management. The role consistently demonstrates the mission, vision, values, and guiding principles of Maple Grove Hospital.

Requirements

• High school diploma or equivalent.
• Ability to anticipate customer needs and demonstrate initiative, self-motivation, proactive independent work, accountability, and dependability.
• Demonstrated ability to interact positively with customers, families, guests, and team members at all levels.
• Solid PC skills, including MS applications, the Internet, and electronic medical records.
• Strong written and oral communication skills, with the ability to express information clearly and concisely for the audience.
• Demonstrated ability to handle conflict positively and consider the needs, feelings, and capabilities of others.
• Ability to provide quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection-control standards.
• Ability to read, write, and speak effectively in English.
• Knowledge of nursing theory and practice and primary care principles and practices.
• Ability to interpret cardiac telemetry rhythms and manage the electronic monitoring system.
• Basic Life Support (BLS) certification required within 90 days of hire or transfer.
• Successful completion of a Certified Nursing Assistant program from an accredited school or program and successful completion of the Minnesota state-administered nursing assistant certification exam, or completion of one semester of clinical rotation within an accredited nursing program.

Nice To Haves

• At least one year of nursing assistant experience in a clinic, hospital, or nursing home setting.
• At least one year of health unit coordinator, scheduling, or registration experience in a hospital, clinic, or physician’s office.

Responsibilities

• Provide supportive, comforting, and compassionate care to customers and families.
• Collaborate with the care team to meet identified customer, shift, care-center, and hospital goals.
• Communicate regularly with the care team about progress, concerns, questions, and issues.
• Perform reception and clerical activities and maintain care-center workflow for team members, physicians, customers, and families.
• Support Customer Safety Goals by ensuring customer privacy and accurate customer identification.
• Improve the effectiveness of communication among care providers.
• Respond to customer alarms by alerting the appropriate team member.
• Demonstrate the mission, vision, values, and guiding principles of Maple Grove Hospital.

Benefits

• Health insurance benefits and health and welfare benefit packages, subject to work-group eligibility.
• 401(k) retirement match or pension plan, based on work-group eligibility.
• Paid time off plans.
• Adoption reimbursement up to $3,000 per child.
• Child care discount program with New Horizon: 10% off weekly childcare tuition.
• Education and tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligibility for the Public Student Loan Forgiveness program as an employee of a nonprofit organization.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED