Lead Medical Assistant - ICC

HealthRIGHT 360 • San Francisco, CA

6d

About The Position

The Lead Medical Assistant is an experienced Medical Assistant who provides clinical support and serves as a lead resource for the Medical Assistant team. Under the direction of the Medical Assistant Supervisor, the role assists with coordinating daily back-office operations, onboarding, workflow implementation, and quality improvement activities. Alongside regular Medical Assistant duties, the Lead supports clinic efficiency through workflow oversight, patient-flow coordination, inventory management, staff training, and workflow assessment. The Lead models organizational values, promotes teamwork and accountability, and helps ensure compliance with clinic policies, procedures, and quality standards in a multidisciplinary integrated healthcare environment.

The role provides clinical and operational guidance to Medical Assistants and supports onboarding and training for new staff, externs, students, and volunteers. Clinical work includes assisting providers with examinations and procedures; performing screenings and tests, phlebotomy, specimen collection, injections, and nebulizer treatments; carrying out patient intake and preparation; and following up on assigned orders, tests, referrals, imaging, and equipment requests. The Lead also coordinates patient flow, supports referrals and prior authorizations, manages supply-inventory monitoring, and collaborates with the broader care team.

The Lead participates in quality improvement and assurance activities, chart audits, workflow reviews, and clinic readiness for audits, inspections, and regulatory reviews. The position reports to the Medical Assistant Supervisor.

Requirements

• High school diploma or equivalent.
• Graduation from an accredited Medical Assistant program.
• Current Medical Assistant certification.
• At least three years of Medical Assistant experience.
• Current BLS certification.
• Strong knowledge of Medical Assistant clinical practices and workflows.
• Ability to train, mentor, and support team members.
• Strong organizational and time-management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask in a fast-paced clinical environment.
• Experience using electronic health records.
• Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and Teams.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively within an interdisciplinary team.

Nice To Haves

• One year of lead, trainer, preceptor, or informal leadership experience.
• Experience working in a Federally Qualified Health Center (FQHC), community health clinic, or integrated care setting.
• Phlebotomy certification.
• Bilingual proficiency.
• Experience with EPIC.

Responsibilities

• Serve as a clinical and operational resource and mentor to Medical Assistants.
• Assist with onboarding and training Medical Assistants, externs, students, and volunteers.
• Support implementation of clinic workflows, policies, and standard operating procedures.
• Assist with monitoring adherence to team-based care duties and workflows, including chart preparation, huddles, red carpeting, and midway knocks.
• Provide ongoing support to Medical Assistant staff and serve as a day-to-day point of contact when leadership is unavailable.
• Escalate workflow concerns, operational issues, and performance concerns to the Medical Assistant Supervisor.
• Assist with staffing coverage and workflow coordination throughout the day.
• Participate in staff meetings and quality improvement initiatives with clinical and operational teams.
• Assist providers during patient examinations and procedures.
• Perform office-based testing and screenings, including vision screenings, spirometry, EKGs, rapid strep testing, urinalysis, urine pregnancy testing, urine drug screening, and PPD placement.
• Perform phlebotomy and specimen collection, administer injections, and provide nebulizer treatments.
• Follow up on assigned provider orders, laboratory tests, referrals, diagnostic imaging, and durable medical equipment requests.
• Follow infection-prevention and patient-safety protocols and support patient care within the Medical Assistant scope of practice.
• Perform patient intake, including vital signs, chief complaints, allergies, medication reconciliation, immunization histories, required health screenings, and preventive-care gap assessments.
• Escort patients to examination rooms and prepare them for visits.
• Keep exam rooms clean, organized, and appropriately stocked; assist with cleaning, sterilization, and maintenance of clinical equipment; and monitor room readiness.
• Assist with patient flow and clinic efficiency.
• Receive and return calls from patients, pharmacies, and community agencies.
• Assist with oversight of durable medical equipment referrals and prior authorizations, and patient document needs such as Home Health referrals.
• Collaborate with providers, nurses, care coordinators, and operational staff to support integrated patient care.
• Monitor clinic supply inventory and notify leadership of shortages or ordering needs.
• Participate in Quality Improvement and Quality Assurance initiatives, chart audits, and workflow reviews.
• Help monitor compliance with vital-sign and allergy documentation, screening requirements, clinical workflows, infection-control procedures, and other quality activities.
• Support clinic readiness for audits, inspections, and regulatory reviews, and identify opportunities to improve patient care and operational efficiency.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED