Medical Referral Coordinator (On-Call) ICC

HealthRIGHT 360 • San Francisco, CA

6d

About The Position

HealthRIGHT 360 is a nonprofit organization committed to accessible, comprehensive healthcare for vulnerable populations and to promoting health equity. Its Integrated Care Center is a federally qualified health center providing primary care, behavioral health, addiction treatment, psychiatry, dental care, and other services in an integrated, team-based setting.

The On-Call Medical Referrals Coordinator coordinates care for clinic patients and manages incoming specialist referrals. The role tracks referrals to support Patient-Centered Medical Home (PCMH) requirements, quality patient care, and safety. It also includes maintaining patient information in primary care charts and electronic registries, helping patients navigate healthcare-system and financial or social barriers, and serving as a point of contact for patients and providers.

Requirements

• High school diploma combined with medical or clinical experience.
• Experience working as a patient advocate.
• Cultural competence and ability to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word and Outlook, and internet applications.
• Experience working successfully with issues of substance abuse, criminal background, and other potential barriers to economic self-sufficiency.
• Organizational skills and ability to manage competing priorities.
• Resourcefulness in problem solving.

Nice To Haves

• Bachelor’s degree in a related field.
• Knowledge of co-occurring disorders and trauma-informed treatment.
• Knowledge of clinical documentation, including treatment plans and progress notes.

Responsibilities

• Keep patients’ primary care charts up to date with information about specialty consultations, hospitalizations, emergency-room visits, and relevant chronic disease management.
• Enter patient clinical and non-clinical information into the assigned electronic registry.
• When assigned, maintain ongoing tracking of SFGH alerts to the primary care provider team and document referrals to promote team awareness and patient safety.
• Help patients solve problems related to the healthcare system and financial or social barriers, including arranging interpreters, transportation services, or prescription assistance as appropriate.
• Act as a system navigator and point of contact for patients and providers.
• When needed, advocate with a patient’s carrier to help ensure timely approval of necessary services.
• Help patients sign up for medical coverage.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED