Nurse Manager, Emergency Department

University of Maryland Medical System•Largo, MD

2d•$54 - $82

About The Position

The Nurse Manager directs, supervises, and coordinates patient care activities and nursing services for a nursing unit on a 24-hour basis. The role monitors and assures proper patient care delivery in accordance with quality standards and oversees and assigns patient care duties to professional and support staff to maximize the use of their time and abilities. The position provides leadership for the operation of assigned patient care departments, supports hospital and nursing department missions and standards, and coordinates implementation of patient care activities and nursing programs. In collaboration with nursing leadership, the Nurse Manager designs care models and assures assessment, planning, implementation, evaluation, and documentation of patient care to achieve cost-effective outcomes. The role fosters excellence in clinical practice, improves systems, maintains a safe and therapeutic environment, incorporates research into practice, and ensures compliance with hospital, regulatory, and professional standards. The Nurse Manager manages human resources, including staffing and scheduling, budgeted staffing levels, hiring, performance evaluation, staff development, orientation, training, and continuing education. The position also manages departmental fiscal responsibilities, including budget planning and monitoring, cost containment, equipment and inventory accountability, and timely patient billing information. The role communicates between senior leadership and staff, promotes collaborative relationships and teamwork, addresses complaints and grievances, conducts staff meetings and departmental rounds, and prepares reports. The Nurse Manager is accountable for ongoing professional development, participation in committees, support of student leadership experiences, and assistance with marketing and community health awareness activities.

Requirements

Completed coursework or program requirements should include a Bachelor of Science in Nursing (BSN).
Three to five years of relevant clinical experience.
Demonstrated leadership skills in an emergency department or critical care setting.
Experience managing nursing staff and coordinating patient care in a fast-paced emergency department environment.

Nice To Haves

Master of Science in Nursing (MSN) is highly preferred, except for candidates assigned to a Level 3 Neonatal Intensive Care Unit, where a BSN is acceptable.

Responsibilities

Lead the operation of assigned patient care departments to ensure delivery of quality patient care.
Support hospital and nursing department missions, values, objectives, and standards, and coordinate implementation of related patient care activities and nursing programs.
Design appropriate models of care in collaboration with nursing leadership and ensure patient care is assessed, planned, implemented, evaluated, and documented.
Develop an environment that supports excellence in clinical practice, forecast trends, lead change, and improve existing systems.
Coordinate with other departments to maintain a safe and therapeutic environment, monitor safety practices, and ensure equipment safety and infection-control compliance.
Assist staff in incorporating current research findings into clinical practice, care delivery, and management systems.
Participate in nursing-service planning and implement strategic Nursing Department Manager initiatives.
Review and update departmental standards, administer hospital and division policies, and ensure compliance with regulatory and professional standards.
Establish quality assessment and improvement activities, investigate patient-care incidents, and ensure corrective action and documentation.
Organize clinical departments and provide input on positions and job specifications.
Plan staffing and schedules, establish staffing patterns, ensure coverage, redistribute resources, and address unusual staffing needs.
Manage approved FTEs, budgets, productivity, overtime, non-productive time, and payroll records.
Interview, select, or provide final approval for departmental personnel; evaluate performance; set goals; provide counseling, training, recognition, and discipline as appropriate.
Ensure staff competency and organize orientation, training, and continuing education programs.
Prepare annual operating and capital budgets and provide resources for personnel, equipment, and supplies.
Monitor budgets, supplies, inventory, equipment, capital requests, repairs, budget variances, and patient billing and charge information.
Serve as a communication liaison between senior leadership and staff and keep leadership informed of unusual incidents and concerns.
Promote collaborative relationships, partnerships, teamwork, and cooperation among clinical staff, medical staff, administration, and other healthcare team members.
Address patient, physician, visitor, and employee complaints within two working days and address grievances within prescribed time frames.
Meet with staff at least monthly to share information, review performance improvement findings, and identify and resolve problems.
Conduct administrative and clinical rounds and submit reports and special studies within established time frames.
Maintain professional competency through professional organization involvement and continuing education.
Serve on hospital and division committees and councils and complete related follow-up activities.
Provide administrative, management, and leadership experiences for students and facilitate relationships with educational institutions.
Assist with marketing, professional and community health awareness, and public relations activities.