NTC Programs Associate
About The Position
The NTC Programs Associate supports the administration and coordination of tennis programs at the USTA Billie Jean King National Tennis Center. The role helps manage program schedules, registrations, communications, and systems while providing service to the NTC tennis community. The associate works with internal teams on day-to-day program operations, promotions, events, and tournaments. The position also supports program registration, court time, and event sales; maintains participation data and participant records; and assists with USTA NTC tournaments, special events, and US Open operations as assigned. The role is onsite at the USTA Billie Jean King National Tennis Center.
Requirements
- Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
- Experience working with scheduling, registration, or database management systems.
- Strong written and verbal communication skills and a customer-focused approach.
- Ability to respond to participant inquiries and communicate program information clearly and professionally.
- Attention to detail and ability to maintain accurate schedules, records, registrations, and participant information.
- Comfort working with data and compiling participation reports and metrics.
- Ability to collaborate across teams and work independently when needed.
- Proficiency with Microsoft Office and/or Google Workspace.
- Ability to work onsite at the USTA Billie Jean King National Tennis Center and support tournaments, events, and US Open operations as needed.
Nice To Haves
- Previous experience in program administration, scheduling, customer service, sports programming, recreation, or a related area.
- Familiarity with CourtReserve.
- Interest in tennis, sports, recreation, or community programming.
Responsibilities
- Coordinate the annual program schedule and ensure programs, classes, and registrations are published accurately and on time.
- Execute promotions across channels, including flyers, website content, social media, and email communications.
- Respond professionally and promptly to inquiries about NTC programs, class assignments, group bookings, events, and tournaments.
- Administer program and scheduling systems, including CourtReserve, and coordinate Tennis Professional scheduling as needed.
- Collaborate with the Senior Business Manager and Programs Manager to organize, promote, and support the sale of program registrations, court time, and events while serving the NTC tennis community.
- Compile, maintain, and analyze program participation data, metrics, and reports as needed.
- Maintain accurate participant playing-level qualifications and program database records.
- Develop a strong understanding of USTA and NTC playing-level qualifications, program offerings, registration periods, and deadlines.
- Support USTA NTC tournaments, special events, and US Open operations as assigned.
- Perform additional administrative and operational responsibilities to support facility needs.
Benefits
- Medical, dental, and vision insurance.
- Virtual access to doctors.
- Flexible spending account for health and dependent care expenses.
- Life and disability insurance.
- Generous paid time off, including vacation, sick time, personal time, and paid holidays.
- Parental leave and paid winter recess.
- 401(k) with employer matching up to 3%.
- Promotional and growth opportunities.
- Learning and Development programs.
- Tuition reimbursement up to $5,000.
- Mental health and meditation benefits.
- Personalized health management program.
- Pet insurance.
- Commuter benefits.
- Identity theft protection.
- Discounts with partner network.
- Employee events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
