NTC Training Coordinator

IB3 Global Solutions • Albuquerque, NM

1d • Onsite

About The Position

The Training Coordinator provides administrative registration, virtual producer, and learning management system (LMS) support to the training department manager and assigned program, which may include Enterprise Learning and Development (ELD). The position assists with department administration and course preparation according to NTC procedures and serves as the main point of contact for customer service requests. The coordinator may also provide backup support for other programs as needed.

This role coordinates and supports end-to-end delivery of instructor-led and virtual training, manages training records and correspondence courses, and provides registration support to DOE personnel. It also prepares virtual training deliveries, troubleshoots audiovisual issues, and provides onsite technical assistance to students and staff. The position is 100% onsite at NTC facilities on Kirtland Air Force Base in Albuquerque, New Mexico; remote work is not permitted. It is an SCA-eligible, salaried, nonexempt position. Overtime must be authorized in writing by the IB3 Program Manager.

Requirements

• Experience working with and using a learning management system (LMS), preferably Workday.
• Experience preparing for training deliveries.
• Experience with virtual meeting platforms such as Cisco WebEx and Adobe Connect.
• Experience with Microsoft Suite applications, including Outlook, Word, PowerPoint, and Teams.
• Strong written and verbal communication skills.
• Strong interpersonal and teamwork skills, including the ability to interact effectively with diverse individuals.
• Initiative and the ability to organize and prioritize multiple concurrent tasks and work independently.
• Demonstrated knowledge of and ability to apply general office practices and procedures.
• Professional appearance and demeanor.
• Ability to obtain and maintain Department of Defense/War installation access, including obtaining a Defense Biometric Identification Data System (DBIDS) card.
• Participation in IB3's Workplace Substance Abuse Program, including random drug testing.
• High school diploma or GED.
• Ability to sit for long periods and regularly converse with coworkers; may be required to walk, use hands to finger, handle, or feel, reach with hands and arms, and occasionally stand, climb or balance, stoop, kneel, crouch, or crawl. Close vision is required.

Nice To Haves

• Associate's degree from an accredited college, university, business, or technical-vocational school.
• Two or more years of administrative support experience related to or comparable to the position, preferably in a learning or training environment.
• Experience using Workday LMS.
• Experience supporting government agencies and programs, ideally DOE.
• Knowledge of computer security practices and procedures.
• Ability to screen different types of documents, verify the accuracy and completeness of data in source and supporting documents or reports, and track and correct discrepancies.
• Experience maintaining a master database, completing arithmetic computations, making adjustments and special entries, and reconciling the master database with source documents and project data.
• Ability to learn new software features quickly and effectively.
• Strong customer service experience.

Responsibilities

• Coordinate, track, and monitor training and special program assignments, schedules, and meetings.
• Coordinate and support end-to-end delivery of instructor-led and virtual training programs.
• Document and distribute meeting notes, and schedule meetings and events.
• Serve as a records custodian and virtual producer to support high-quality course execution.
• Prepare for virtual training deliveries with students and staff, troubleshoot audiovisual system issues, and provide onsite technical support according to NTC procedures.
• Carry out recurring duties and assignments.
• Manage training records for NTC classes and correspondence courses according to desk procedures.
• Serve as the main point of contact for customer service requests.
• Provide registration support to DOE personnel according to established procedures and desktop guides.
• Maintain familiarity and proficiency with job-related software, including Adobe Connect, Microsoft Suite, and Vision.

Benefits

• Company-paid medical, dental, and vision insurance.
• 401(k) with employer match.
• Life insurance.
• Financial advisor access.
• Disability insurance.
• Paid time off and paid holiday plan.
• Free access to Health Concierge service.
• Health and Wellness Program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED