NTC Programs Associate
About The Position
The NTC Programs Associate supports the administration and coordination of tennis programs at the USTA Billie Jean King National Tennis Center. The role coordinates program schedules, registrations, communications, and systems while providing service to the NTC tennis community. It works with internal teams on day-to-day program operations, promotional efforts, events, and tournaments. The position also supports program registrations, court time, events, participant records and reporting, and USTA NTC tournaments, special events, and US Open operations as assigned. It is performed onsite at the USTA Billie Jean King National Tennis Center.
Requirements
- Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills and a customer-focused approach.
- Ability to respond to participant inquiries and communicate program information clearly and professionally.
- Attention to detail and ability to maintain accurate schedules, records, registrations, and participant information.
- Comfort working with data and compiling program participation reports and metrics.
- Ability to collaborate effectively across teams and work independently when needed.
- Proficiency with Microsoft Office and/or Google Workspace.
- Ability to work onsite at the USTA Billie Jean King National Tennis Center and support tournaments, events, and US Open operations as needed.
Nice To Haves
- Previous experience in program administration, scheduling, customer service, sports programming, recreation, or a related area.
- Experience with scheduling, registration, or database management systems; familiarity with CourtReserve is a plus.
- Interest in tennis, sports, recreation, or community programming.
Responsibilities
- Coordinate the annual program schedule to ensure programs, classes, and registrations are published accurately and on time.
- Execute promotional strategies across channels, including flyers, website content, social media, and email communications.
- Respond in a timely and professional manner to inquiries about NTC programs, class assignments, group bookings, events, and tournaments.
- Administer program and scheduling systems, including CourtReserve, and coordinate Tennis Professional scheduling as needed.
- Collaborate with the Senior Business Manager and Programs Manager to organize, promote, and sell tennis program registrations, court time, and events while delivering service to the NTC tennis community.
- Compile, maintain, and analyze program participation data, metrics, and reports as needed.
- Maintain accurate participant playing-level qualifications and program database records.
- Develop a strong understanding of USTA and NTC playing-level qualifications, program offerings, registration periods, and important deadlines.
- Support USTA NTC tournaments, special events, and US Open operations as assigned.
- Perform additional administrative and operational responsibilities to support facility needs.
Benefits
- Medical, dental, and vision insurance
- Access to doctors virtually
- Flexible spending account for health and dependent care expenses
- Life and disability insurance
- Paid time off, including vacation, sick, and personal time
- Paid holidays
- Parental leave
- Paid winter recess
- 401(k) with employer matching up to 3%
- Promotional and growth opportunities
- Learning and Development programs
- Tuition reimbursement up to $5,000
- Mental health and meditation benefits
- Personalized health management program
- Pet insurance
- Commuter benefits
- Identity theft protection
- Discounts with partner network
- Fun events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
