NTC Training Coordinator
About The Position
The Training Coordinator provides administrative registration, virtual producer, and learning management system (LMS) support to the training department manager and assigned program, which may include Enterprise Learning and Development (ELD) or Contractor Acquisition University (CAU). The role assists with department administration and course preparation according to NTC procedures, serves as the main point of contact for customer service requests, and may provide backup coordination for other programs as needed. The position supports end-to-end delivery of instructor-led and virtual training, including records management, registration, scheduling, meeting documentation, course preparation, and virtual production. It also involves preparing students and staff for virtual sessions, troubleshooting audiovisual system issues, and providing onsite technical support to participants. This is a 100% onsite position at NTC facilities on Kirtland Air Force Base in Albuquerque, New Mexico; remote work is not permitted. It is a salaried, nonexempt Service Contract Act-eligible position. Overtime must be expressly authorized in writing by the IB3 Program Manager. Candidates must be able to obtain and maintain Department of Defense/War installation access, including a DBIDS card, and participate in the company’s Workplace Substance Abuse Program, including random drug testing.
Requirements
- Experience working with and using a Learning Management System (LMS).
- Experience preparing for training deliveries.
- Experience with virtual meeting platforms such as Cisco WebEx and Adobe Connect.
- Experience with Microsoft Suite, including Outlook, Word, PowerPoint, and Teams.
- Strong written and verbal communication skills.
- Strong interpersonal and team skills, with the ability to interact effectively with diverse individuals.
- Initiative and the ability to organize and prioritize multiple concurrent tasks and work independently.
- Knowledge of and ability to apply general office practices and procedures.
- Professional appearance and demeanor.
- Ability to obtain and maintain Department of Defense/War installation access, including a Defense Biometric Identification Data System (DBIDS) card.
- Participation in IB3's Workplace Substance Abuse Program, including random drug testing.
- High school diploma or G.E.D.
Nice To Haves
- Associate’s degree from an accredited college, university, business, or technical-vocational school.
- Two or more years of administrative support experience related to or comparable to the position, preferably in a learning or training environment.
- Experience using Workday LMS.
- Experience supporting government agencies and programs, ideally DOE.
- Knowledge of computer security practices and procedures.
- Ability to screen documents and verify the accuracy and completeness of data in source and supporting documents or reports, and track and correct discrepancies.
- Experience maintaining a master database, completing arithmetic computations, making adjustments and special entries, and reconciling the database with source documents and project data.
- Ability to learn new software features quickly and effectively.
- Strong customer service experience.
Responsibilities
- Coordinate, track, and monitor training and special program assignments, schedules, and meetings.
- Coordinate and support end-to-end delivery of instructor-led and virtual training programs.
- Document and distribute meeting notes.
- Schedule meetings and events.
- Serve as records custodian and virtual producer to support high-quality course execution.
- Prepare students and staff for virtual training deliveries, troubleshoot audiovisual system issues, and provide onsite technical support to participants according to NTC procedures.
- Carry out recurring duties and assignments.
- Manage records for NTC classes and correspondence courses according to desk-top procedures.
- Serve as the main point of contact for customer service requests.
- Provide registration support to DOE personnel following established procedures and desktop guides.
- Maintain familiarity and proficiency with job-related software, including Adobe Connect, Microsoft Suite, and Vision.
Benefits
- Company-paid medical, dental, and vision insurance.
- 401(k) with employer match.
- Life insurance.
- Financial advisor access.
- Disability insurance.
- Paid time off and paid holiday plan.
- Free access to Health Concierge service.
- Health and Wellness Program.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
