Norwegian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

7d • Onsite

About The Position

Mercier Consultancy Group is seeking motivated and customer-focused Norwegian-speaking professionals for a position in Bulgaria, based on-site in Sofia. This role is within the Customer Support Services industry, offering a dynamic, multilingual work environment where Norwegian language skills are valued. It's suitable for those seeking their first international role or looking to advance their career in customer support.

Requirements

• Native or fluent proficiency in Norwegian, both spoken and written, is essential.
• A valid EU passport is mandatory for employment eligibility.
• A solid command of English (B2 level or above) to facilitate internal communication.
• Strong interpersonal and communication skills with a genuine commitment to delivering outstanding customer experiences.
• The ability to work efficiently in a fast-paced, target-driven environment while maintaining a high standard of professionalism and accuracy.

Nice To Haves

• Previous experience in customer support services, customer care, or a client-facing role is advantageous.

Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via telephone, email, and live chat channels in a timely and professional manner.
• Accurately identify customer needs, troubleshoot issues, and provide effective, solution-oriented responses in line with company service standards.
• Maintain comprehensive and up-to-date records of all customer interactions using internal CRM and ticketing systems.
• Escalate complex or unresolved customer queries to the appropriate department or senior team member, ensuring a smooth and satisfactory resolution.
• Collaborate closely with cross-functional teams to continuously improve service quality and overall customer satisfaction.
• Meet and consistently exceed individual and team KPIs, including response time targets, customer satisfaction scores, and first-contact resolution rates.
• Stay informed about product and service updates, policies, and procedures to ensure accurate and current information is communicated to customers.
• Contribute positively to the team culture by sharing knowledge, supporting colleagues, and actively participating in team briefings and training sessions.

Benefits

• Competitive Monthly Salary
• Fully Paid, Structured Training Programme
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including international flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria
• Monthly Performance Bonus
• €1,500 One-Time Signing Bonus
• A modern, inclusive, and multicultural work environment
• Clear career progression pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed