North American Director of Revenue Operations

Arrive•Atlanta, GA

21h

About The Position

Arrive is seeking a Director of Revenue Operations to lead and elevate its North American RevOps function as the company scales its regional commercial operations. Reporting to the Global Director of Revenue Operations, this people-first, hands-on leadership role owns the North American RevOps team, in-region stakeholder relationships, and the operational processes that support the regional sales organization. The position directly manages the North American RevOps team, including a Senior Revenue Operations Manager, and connects regional needs with global RevOps strategy. The Director oversees regional pipeline management, forecasting, CRM hygiene, reporting, pipeline reviews, QBRs, and forecast calls. The role partners with North American Sales leadership and cross-functional teams, including Marketing, Finance, Customer Success, and Product, to address operational friction, improve processes and tool adoption, and maintain alignment with global practices. It also owns regional reporting to the Global Director of RevOps and the accuracy and usefulness of dashboards, KPI frameworks, performance reports, and Salesforce data. Arrive is a global mobility platform operating in more than 90 countries and 20,000 cities. Its brands include EasyPark, Flowbird, RingGo, ParkMobile, and Parkopedia. The company supports urban mobility through services such as smart payments, optimized car parks, data-driven traffic reduction, and support for public transport and green space.

Requirements

8–10 years of progressive experience in Sales Operations, Revenue Operations, or GTM Strategy.
At least 3–4 years of experience in people management or a team lead capacity.
Advanced Salesforce experience across reporting, pipeline management, and data governance.
Demonstrated ability to work cross-functionally and manage multiple senior stakeholders in a matrixed organization.
Fluent in English.
Ability to build trust with sales teams, develop talent, and maintain smooth operations in a fast-moving, multi-market environment.
Strong relationship-building skills and ability to earn credibility with in-region sales leadership.
Operational rigor, including a bias for process, documentation, and follow-through.
Comfort operating in ambiguity and translating field complexity into clear operational direction.
Strong communication skills, including the ability to distill complex situations into clear reporting for senior stakeholders.

Nice To Haves

Experience in SaaS, Mobility, Fintech, or Marketplace, preferably in a high-growth environment.
Familiarity with forecasting or BI tools such as Looker, sales engagement platforms, and CPQ.
Spanish language skills.

Responsibilities

Manage the day-to-day work of the North American RevOps team, providing structure, coaching, and hands-on support.
Develop team members through ongoing coaching, performance management, and career growth planning.
Identify opportunities to streamline go-to-market operations processes and improve tooling adoption; work with the team to create scalable, repeatable practices.
Foster operational excellence, accountability, and continuous improvement within the team.
Own North American Revenue Operations execution across pipeline management, forecasting, CRM hygiene, and reporting cadences.
Serve as the primary operational contact for North American Sales leadership, diagnosing operational friction and driving resolution.
Oversee regional pipeline reviews, QBRs, and forecast calls in alignment with global RevOps rhythms.
Improve regional go-to-market processes, simplify workflows, and increase tool adoption and sales-team efficiency.
Advise North American Sales leadership and translate field insights into structured operational improvements.
Gather stakeholder feedback and turn it into actionable process improvements.
Partner with Marketing, Finance, Customer Success, and Product to support cross-functional alignment across the North American go-to-market motion.
Identify regional needs and signals, escalating or translating them into recommendations for the Global Director of RevOps.
Work with the Global Director of RevOps to align North American processes with global strategy and share process changes that may benefit other regions.
Deliver timely, accurate, insight-led regional reporting to the Global Director of RevOps in line with global standards.
Maintain and improve dashboards, KPI frameworks, and performance reports for North American Sales leadership.
Ensure Salesforce data integrity and user adoption across the region.