NOC Operator

Priority Power Management LLC•Arlington, TX

3d•Hybrid

About The Position

Priority Power Management is seeking a Substation NOC (Network Operations Center) Operator to join our Grid Infrastructure team. This is a critical, around-the-clock technical position responsible for the real-time monitoring, control, and protection of our electrical substation assets and SCADA systems from a centralized operations center. The Substation NOC Operator works under the direction of the NOC Supervisor and collaborates closely with Engineering, Field Operations, and external utility partners to ensure system reliability, safety, and compliance. This role involves continuous surveillance of substation equipment and transmission/distribution networks, creation and coordination of switching and tagging orders, outage dispatching, alarm management, and maintaining situational awareness of the power system at all times. The company is willing to fully train the selected candidate, with or without applicable experience.

Requirements

High school diploma or equivalent required.
Must be comfortable working 12-hour shifts in a 7days-on/7days-off rotation, including nights, weekends, and holidays.
Must possess a valid driver’s license.
Must have the ability and willingness to attend meetings, training seminars, and certification programs as requested, including those that may require overnight travel.
Has the functional and technical knowledge and skills to perform the job at a high level of accomplishment.
Must possess excellent written and verbal communication skills and treat others in a courteous and professional manner at all times.
Ability to present clear written and oral reports to management.
Must be a good listener who actively engages in conversations to clearly understand others’ messages and intent.
Is easy to approach and talk to, and makes the extra effort to put others at ease—especially important during high-stress, emergency situations.
Performs well under stress when confronted with emergency, critical, or unusual situations.
Displays high standards of ethical conduct and is widely trusted as a direct and truthful individual.
Maintains sensitive and confidential information with the highest level of discretion.
Effectively solves problems and has a realistic vision of desired outcomes.
Able to handle multiple tasks simultaneously with ease and remains organized in work area and workflow processes.
Requires minimal supervision.
Ability to sit for extended periods while monitoring multiple screens and systems during 12-hour shifts
Must be able to remain alert and focused throughout the entire shift, including overnight hours
Must be able to read and interpret detailed system displays, alarms, and documentation
Ability to communicate clearly by phone and email

Nice To Haves

An associate’s or bachelor’s degree in Electrical Technology, Power Systems, Engineering Technology, or a related field is preferred but not required.
Previous experience in a utility control room, NOC, or power system operations environment is a plus.
Familiarity with SCADA/EMS platforms, substation equipment, protective relaying concepts, and power system operations is highly desirable.
Willingness to learn and develop proficiency in all technical systems is required.
NERC System Operator certification or ability to obtain within a specified timeframe may be required.

Responsibilities

Continuously monitor the SCADA system and all operational platforms to maintain real-time situational awareness of substation and grid conditions
Operate and control substation equipment remotely, including circuit breakers, reclosers, capacitor banks, voltage regulators, and tap changers via the SCADA system
Monitor and respond to alarms, alerts, and abnormal system conditions promptly; escalate critical events per established protocols
Demonstrate sound judgment and decision-making regarding system operations based on current and projected conditions
Perform load management and restorations as required by system conditions or directives
Develop, write, and execute switching orders for planned and unplanned circuit transfers, utilizing mapping data, field verification, load flow analysis, and engineering guidelines
Create and coordinate hold orders to ensure personnel safety during maintenance and construction activities
Dispatch and manage outage response, coordinating with field crews, engineering, and external utilities
Coordinate with neighboring utilities, ISOs/RTOs, and member organizations for planned transfers, outages, and interconnection activities
Maintain a thorough understanding of radial and networked transmission and distribution systems, including substation equipment such as transformers, breakers, relays, switches, and protective devices
Interpret single-line diagrams and substation layout drawings
Understand protective relay coordination and recognize relay event sequences during fault conditions
Perform daily dispatching and logging of field crews as they conduct maintenance, construction, and emergency work
Maintain detailed and accurate operational logs, switching records, and incident reports for every shift
Communicate effectively with field personnel, engineering staff, management, and external entities during normal and emergency operations
Participate in shift handover briefings, providing clear and thorough summaries of system status, ongoing activities, and pending issues
Understand, observe, and enforce all safety and security procedures and company policies
Report potentially unsafe conditions immediately to the department supervisor and/or safety department personnel
Support compliance with applicable regulatory requirements and participate in audits, drills, and training exercises as required
Work closely with other departments to ensure all teams are informed and aware of ongoing system operations and planned activities
Participate in ongoing professional development, training programs, and certification efforts as directed
Perform other related duties as may be assigned