NOC Lead

Goldbelt, Inc.•Honolulu, HI

4d•Onsite

About The Position

We are seeking an experienced NOC Lead to oversee Tier 1 and Tier 2 operational support for the Navy Enterprise Voice and Video System – Hawaii (NEVVS-HI) network. This role is critical in ensuring uninterrupted telephony and video services for Joint Base Pearl Harbor-Hickam (JBPHH) and annex locations. The NOC Lead will serve as the primary point of contact with government representatives, direct daily NOC operations, and ensure compliance with federal security, technical, and operational standards.

Requirements

In depth knowledge of training practices and techniques
Shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills
5+ years of IT operations lead/management experience in telecommunications.
Must have Avaya certification, OR VoIP Network Management certification, OR documented experience with VoIP Network Operations.
Must have one of the following to meet the DoD 8140.03 Cyberspace Workforce (CWF) Code 441 – Network Operations Specialist baseline certification requirements at the Intermediate proficiency level: Formal education (BA Degree), Government-specific training, An industry-recognized certification (e.g., CompTIA Security+, Network+, or CCNA).
Strong incident management skills with ability to analyze, troubleshoot, and resolve complex network issues.
Excellent verbal and written communication skills; ability to interface with government representatives.
US citizenship required.
MUST have an ACTIVE DoD Secret Clearance.

Nice To Haves

Experience supporting military or federal communications networks.
Familiarity with NEVVS-HI, Defense Switched Network (DSN), or similar government telephony systems.
Experience in high-availability, mission-critical network environments.
Knowledge of DoD security, compliance, and reporting protocols.

Responsibilities

Lead and manage day-to-day operations of the NEVVS-HI Network Operations Center (NOC) providing 24-7 network monitoring, incident detection, and Tier 1 troubleshooting.
Coordinate with government field technicians for service activations, fault resolution, and network restorations.
Oversee Alternate NOC (ANOC) continuity of operations during outages or emergency events.
Ensure compliance with DoD Cyber Workforce (CWF) Code 441 Network Operations Specialist requirements.
Maintain incident documentation, escalation, and reporting in the Government-provided Telephony Management System (TMS).
Monitor network performance, conduct traffic analysis, and provide usage/capacity reports.
Manage NOC staff scheduling to ensure continuous coverage.
Conduct quarterly SOP reviews and coordinate procedural updates with government personnel.
Lead coordination and communication with stakeholders during Priority 1, 2, and Mission Essential Circuit (MECL) incidents.