NOC Specialist

Inmarsat Government, Inc•Reston, VA

5d•Onsite

About The Position

Inmarsat Government, a Viasat company, is seeking a NOC Specialist to ensure network availability and service integrity within the Network Operations Security Center (NOSC). This role involves device commissioning, network monitoring, fault detection, isolation, resolution, and problem tracking for IP, VoIP, and RF satellite hardware and services. The specialist will also handle service activations for high-profile customers and support global ad-hoc missions. This is an on-site, essential, shift-based role critical for maintaining network performance, reliability, and integrity, building customer trust, supporting operational readiness, and safeguarding mission success. The position requires a disciplined approach to executing routine procedures, as operational anomalies can have severe financial implications.

Requirements

Demonstrated Level I and Level II RF and IP troubleshooting and problem-solving skills.
Ability to establish and maintain a high level of customer trust and confidence as a knowledge expert.
Technical and non-technical, oral and written, communication and escalation skills.
Familiar with Windows Domain, Active Directory, DNS, Telnet, DHCP, FTP, and SSL.
Thorough knowledge and understanding of TCP/IP network technologies.
Proficient with iDirect technology and tools. Specifically, in the area of iDirect Network Management Systems iBuilder and iMonitor. Working knowledge of alarms, warnings and performance data.
Proficient with network monitoring tools, specifically SolarWinds and Hawkeye. This includes knowledge of all alarms, warnings, events and conditions.
Proficient with Trouble Ticketing tools, specifically ServiceNow. Specific knowledge of ticket creation, modification and Advance Query knowledge.
Proficient and knowledgeable in the area of VSAT theory of operations and hardware maintenance. Specific knowledge on fixed and auto point antenna technology.
Knowledgeable in the operations and troubleshooting of the Inmarsat Broadband Global Area Network (BGAN) family of satellite terminals.
Working knowledge of the operations and troubleshooting of VoIP phone setup and configuration.
Working knowledge of Teleport Earth Station Facilities. Must have experience in working with vendor and understand teleport operation procedures. Strong knowledge of teleport component architecture and theory of operation.
Working knowledge of terrestrial networks. Must have experience with Multi-Protocol Label Switching (MPLS) networking, IP Security (IPSEC), Border Gateway Protocol (BGP), and Open Shortest Path First (OSPF) protocol.
Technical Education in Electronics, Telecommunication and/or Computing
Recognized Certificate of Diploma from a Technical College
Minimum 3 years of experience in the area of Satellite Operations and Control Systems
Excellent Interpersonal and Professional interaction skills
Ability to perform independently or as part of a goal-oriented team
Experience with iDirect products, ServiceNow, SatMonics and SolarWinds
Experience using Call Management tools and Trouble Ticketing systems to receive and log customer calls and track status
Experience working in Team Environment
Ability to work various shift, including Nights
Secret. Willingness/ability to obtain TS/SCI

Responsibilities

Perform proactive terrestrial and RF network event monitoring, reactive trouble management support, fault isolations, diagnostics and repair.
Manage service restoration activities by working with service providers, vendors and tracking trouble ticketing system.
Utilize integrated network administration tools in the daily operation of the NOSC.
Utilize NOSC Network Management System, Trouble Management manuals, procedures and training material.
Support all network moves, adds and changes to include new commissioning, activations, upgrades, deactivations, and decommissionings of customer remote sites.
Ensure all problem reports and NOSC activities are documented within the designated trouble ticketing system.
Provide in-depth technical information and guidance to internal and external customers.
Provide direction and field support on RF and IP issues associated with customer field equipment via phone and e-mail.
Perform internal and external technical and management escalation to appropriate department, executive and/or customer personnel.
Meet or exceed call management performance goals and objectives for the position including First Call Resolution Rate, Average Speed to Answer, and Abandoned Call Rate.
Generate, document, analyze, and report network operating metrics including fault management and performance management statistics.
Assist in special projects as needed, with the flexibility to change focus as necessary.