Noc Supervisor

TEKsystems•East Marlborough Township, PA

3d•$45 - $50•Onsite

About The Position

This manufacturing client is seeking an Energy Operations Center Manager (NOC Supervisor) to lead a 24x7 Network Operations Center responsible for monitoring, dispatching, and managing distributed energy assets during grid events, peak demand, and weather‑driven conditions. This role combines people leadership, operational execution, and customer‑facing accountability within a highly collaborative, mission‑critical environment.

Requirements

Strong critical thinking and decision‑making skills
Clear, professional written and verbal communication
Ability to remain calm and decisive during high‑pressure events
Comfort working onsite in a collaborative office setting
Willingness to support on‑call coverage as needed
Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications

Nice To Haves

Bachelor’s degree in Energy Management, Energy Business, or related field

Responsibilities

Lead, manage, and schedule a team of energy analysts supporting a 24x7 NOC
Monitor and dispatch customer assets during: Grid peak events, Energy market events, Weather‑related incidents
Develop and enforce client‑specific SOPs and MOPs
Act as primary point of contact for customers and partners during live events
Coordinate site availability and deployment schedules
Troubleshoot software applications and server issues impacting system uptime
Respond to asset alarms, customer inquiries, and operational escalations
Generate operational and customer‑facing reports (e.g., meter reporting, load profiles, savings estimates)
Track and summarize market rule changes across key ISOs
Identify and communicate relevant utility and state energy programs
Provide visibility and updates to leadership on system performance and risks