Supervisor, NOC

Maslow Media Group, Inc.•Dallas, TX

11d•Onsite

About The Position

Maslow Media Group is seeking a Supervisor, Network Operations Center (NOC) to support our client, a global leader in live broadcast and media production services. This role is onsite in Dallas, TX. Step into the control room where live television meets cutting-edge technology. Partner with high-profile media clients as Supervisor, Network Operations Center (NOC) to join a rapidly expanding Connected Solutions team. If you thrive in high-stakes, real-time environments and want to play a critical role in delivering flawless live broadcasts then this is your moment. From entertainment, concerts, and festivals to sporting events, film, television, and premium live content, you’ll be at the center of it all. Leading a team that ensures every frame, soundbite, and caption reaches audiences without interruption.

Requirements

2–4 years of relevant experience and a 4-year degree (or equivalent experience)
Proven ability to work in live broadcast or streaming environments
Strong understanding of broadcast signal flow, acquisition, and distribution
Hands-on experience with routers, playout systems, ingest, and ad insertion technologies
Familiarity with monitoring systems, alerting tools, and ticketing platforms
Ability to read scopes and understand broadcast/streaming quality metrics
Excellent communication skills with both technical and non-technical stakeholders
Experience with collaboration tools (Slack, Zoom, Outlook, etc.)
Strong multitasking ability and adaptability in high-pressure situations
Willingness to work flexible schedules, including nights, weekends, and holidays

Nice To Haves

Additional language skills (Spanish or French) are a plus

Responsibilities

Lead, train, and mentor NOC Technicians in daily operations and live event execution
Monitor and manage inbound/outbound transmission, ad insertion, and feed routing
Proactively identify, troubleshoot, and escalate service-impacting issues in real time
Serve as the primary point of contact for clients during live events
Ensure exceptional audio, video, and caption quality by simulating the viewer experience
Execute manual failovers and respond rapidly to system or signal disruptions
Coordinate workflows across internal teams and external partners
Oversee pre-event, live, and post-event operations with precision and accountability
Document incidents, resolutions, and on-air discrepancies for reporting and review
Assist in developing and refining Standard Operating Procedures (SOPs)
Support IP-based signal transmission, monitoring, and troubleshooting
Operate and maintain broadcast equipment across assigned areas