NMCI Point of Contact (5834)

SMX•Patuxent River, MD, MD

22h•$28 - $37•Onsite

About The Position

SMX is seeking a mid-level NMCI Point of Contact to support its NAWCAD customer at Patuxent River Naval Air Station. The role maintains customer relationships and NMCI employee and seat-order information, supports ordering and transfer of equipment and services, and coordinates with customers, NAVAIR CTR staff, NMCI contacts, and other stakeholders to resolve issues and ensure compliance with applicable procedures and guidance. The position also provides hands-on technical and customer support, including assistance with software, hardware, connectivity, Outlook, printers, workstation setup, audio-visual equipment, data migration, backups, and collaboration tools. The NMCI POC attends meetings and training, maintains local records, responds to data calls, and escalates unresolved problems through established NMCI processes. A Top Secret clearance and a bachelor’s degree are required, with specified education and experience substitutions permitted. The proposed salary is $28–$36.50 USD. SMX describes its benefits as including health insurance, paid leave, and retirement, along with learning and development opportunities.

Requirements

Top Secret clearance.
Bachelor’s degree; allowable substitutions are an associate’s degree plus 2 years of experience, or a high school diploma plus 4 years of experience.
Knowledge and experience supporting customers with computer hardware and software.
Written and oral communication skills.
Proficiency with Microsoft Outlook, Excel, Word, and Teams.
Strong attention to detail when handling identified data elements.
Ability to work as a member of a team.
Strong work ethic and commitment to producing optimum results for each task.
Willingness to assist with whatever tasks are needed to get the job done.

Responsibilities

Create and maintain customer relationships, ensuring the NMCI POC and customer base know how to contact each other.
Maintain employee and seat-order data in the NMCI Enterprise Tool (NET) or another NMCI ordering system, including employee profiles, seat orders, asset transfers, and seat terminations.
Communicate with other NMCI POCs as employees move throughout the organization.
Follow procedures for CLIN ordering outside NET to support Competency/PMA requirements.
Maintain knowledge of NET procedures through training and communication with NAVAIR CTR staff, and remain familiar with the NAVAIR NMCI Portal, NMCI websites, and related documentation.
Coordinate with Competency/PMA Managers, Financial Approvers, and the NAVAIR CTR Team; follow NMCI business rules and guidance to help ensure seat orders are accurate and cost-effective.
Respond to data calls according to the directions provided and maintain local Competency/PMA records, including spreadsheets and databases.
Help customers address obstacles to receiving equipment and documentation by forwarding issues to the NAVAIR CTR Team.
Escalate issues involving incorrect equipment or incomplete seat/service delivery within required timeframes.
Verify that users requesting legacy applications have required software licenses or are covered by Navy-wide licensing.
Escalate customer disputes with the NMCI contractor and report changes or emerging requirements, such as external connectivity, printing, or kiosk needs, to the NAVAIR CTR Team.
When required by the site, ensure RDT&E equipment and kiosk computers meet valid requirements and are properly identified.
Keep co-workers informed about NMCI status and compliance with guidance from the NMCI CTR Team.
Attend scheduled meetings, including NMCI War Room and site-specific POC meetings, to stay informed about policies, procedures, implementation, and user issues.
Maintain knowledge of MAC policies and procedures; ensure requests use the correct format and data fields and are completed according to customer requirements and time constraints.
Ensure users report problems to the NMCI Help Desk and obtain ticket numbers; escalate unresolved end-user issues through established NMCI processes.
Assist with Outlook issues, printers and copiers, printer mappings, MAC requests, SAAR/SAAR-N forms, data migration, backups, and asset validation for machine refreshes.
Provide technical assistance for customer software, hardware, and connectivity issues.
Assist customers with audio-visual equipment and conference room setup for VTCs, phone conferences, and unclassified and classified meetings.
Help customers set up desktop and laptop workstations, including for new office arrivals and desk changes.
Maintain and update Outlook distribution lists and share drive and SharePoint permissions; assist with share drive and SharePoint maintenance and organization.
Coordinate desktop phone and mobile device requirements with customers and the Base Telephone Office.