Loan Default Single Point of Contact

ORNL Federal Credit Union•Knoxville, TN

6d•Hybrid

About The Position

The Loan Default Single Point of Contact coordinates loss mitigation and default activities, including foreclosure and bankruptcy. The role reviews workout options for members in default, such as payment deferrals, modifications, and liquidation options. It coordinates foreclosure and bankruptcy processes with attorneys and other departments, ensures actions are documented and recorded properly, and maintains the loss mitigation timeline. The position is hybrid, with required onsite presence 2–3 days per week in Knoxville, Tennessee.

Requirements

Minimum 3 years of mortgage and/or financial services experience.
Associate degree in Business Administration, Finance, Accounting, or an equivalent combination of education and related experience.
Maintain licensing with Nationwide Mortgage Licensing System (NMLS).
Working knowledge of default and loss mitigation law and terminology.
Excellent professional communication skills and ability to interact with interoffice personnel, managers, attorneys, clients, and outside vendors.
Proficiency with MS Outlook, MS Excel, and MS Word.
Strong organization and time-management skills, including the ability to prioritize and allocate workload efficiently.
Strong verbal and written communication skills and attention to detail.
Ability to manage multiple tasks and meet critical deadlines while maintaining accuracy and quality.
Strong work and business ethics; self-motivated and able to work independently and as a team player.
Effective problem-solving skills.
Working knowledge of client systems, including Black Knight/LPS.

Responsibilities

Manage an assigned portfolio of loans in default or loss mitigation workout status, including bankruptcy and foreclosure, to ensure timely and proper processing.
Ensure adherence to client, state, and federal requirements.
Document file progress and status in the case management system.
Identify files that are not progressing promptly and communicate what is needed to proceed.
Enter and verify accurate data in the case management system.
Handle incoming and outgoing calls with borrowers in default.
Speak with members by phone and back up mortgage servicing coordinators during periods of heavy call volume.
Explain the status of loss mitigation applications and the terms of member workout plans.
Draft documents for attorney review, including debt affidavits, payoffs, and reinstatement quotes.
Complete special projects and client-required reporting.
Calendar regular follow-up requests for outstanding items.
Order and review accounts requiring a Broker Price Opinion (BPO) submission.
Maintain understanding of current and future updates to Private and GSE guidelines.
Perform other duties as assigned.