Night Shift Leader

Lonestar Market•Houston, TX

About The Position

Lone Star Market is seeking an experienced restaurant leader to guide a team during the night shift. The Shift Leader is expected to bring strong business and interpersonal skills, maintain quality and guest-satisfaction standards, and take a self-starting, goal-oriented approach to generating revenue and controlling costs. Leaders are expected to embrace the company’s vision, values, and culture and recognize team members for doing so. The role oversees crew and kitchen staff, supports customer service, trains new employees, and helps maintain supplies and equipment. It also includes scheduling crew members and breaks, stepping in as a crew member when needed, addressing customer complaints, and overseeing cash-register closing and balancing. The position requires a high school diploma or equivalent, reliable transportation, a flexible schedule, and the ability to stand for up to eight hours and lift 30 to 50 pounds. Physical activities include pushing, pulling, stretching, and continuous bilateral use of fingers and wrists. Pay is $14.00 to $15.50 per hour.

Requirements

Strong customer service and communication skills.
High school diploma or equivalent.
Reliable transportation.
Flexible schedule.
Ability to stand for up to eight hours during a shift.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Nice To Haves

Experience in restaurant leadership.

Responsibilities

Create schedules for crew members and ensure they work according to them.
Provide crew members with scheduled breaks and fill in as a crew member when necessary.
Oversee crew members to ensure fast and efficient customer service.
Help new crew members understand the system and use POS or order-taking machines.
Monitor customer wait times to ensure they do not exceed company standards.
Train and develop new employees and ensure they shadow experienced employees during their shifts.
Assist with inventory control to ensure needed supplies, kitchen utensils, and equipment are available.
Coordinate with vendors and suppliers to support timely delivery of supplies and equipment.
Oversee kitchen staff to ensure quality food preparation and provide guidance on rotating stored items.
Handle customer complaints and ensure they are resolved promptly.
Oversee the closing and balancing of cash registers and promptly resolve any issues.